Lucia Sornia
Anthony,NM
Summary
Results-driven sales professional with a successful history at Smartphone Solutions. Specializing in cash handling and customer relationship management. Proficient in stock management and visual merchandising. Adept at resolving customer concerns to boost satisfaction and loyalty. Skilled in leveraging strategic social media engagement and impactful promotional materials to drive sales effectively.
Overview
5
5
years of professional experience
Work History
Teller
One Source Federal Credit Union
2025.04 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Verified the accuracy of customer account information prior to processing transactions.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Updated account information for customers when requested, including address changes or name modifications.
- Assisted management in bank opening and closing procedures.
- Identified fraudulent activity on accounts and took appropriate actions as needed.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Balanced currency, coin, and checks in cash drawers at ends of shifts.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Resolved problems and discrepancies concerning customers' accounts.
Sales/Assistant manager
Smartphone Solutions
2023.11 - 2025.02
- Opening and closing store
- Accurate money handling with wholesale.
- Cash register.
- Buy, sell, repair and check phones.
- Maintain clean work space.
- Manage supervise coworkers.
- Perform inventory and order as needed; cellphones, accessories, parts for repairs and SIM Cards.
- Reach out to existing and potential customers through call, emails and social media.
- Handled customers inquiries, complaints and returns professionally, ensuring a positive experience for all clients.
- Maintaining the technical expertise and product knowledge necessary to make sales.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Ability to be standing for long periods of time.
- Assisted in store merchandising, stocking shelves and setting up displays.
- Prepared detailed reports on sales figures, inventory levels, customer feedback.
- Fostered and maintained relationships with service providers to support loyalty.
- Cultivated strong relationships with vendors to negotiate favorable terms.
- Reported product and price discrepancies to managers for review.
- Created promotional materials such as flyers or brochures for marketing campaigns.
Cashier
EMEX Exchange House
2023.02 - 2023.11
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Handled exchanges or refunds according to company policy while providing excellent service to dissatisfied customers.
- Contributed ideas for improving checkout processes or enhancing customer experience based on customer feedback.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Counted and balanced cash drawer at the beginning and end of each shift.
Sales Manager
Smartphone Solutions
2022.02 - 2022.12
- Opening and closing store
- Accurate money handling with wholesale.
- Cash register.
- Buy, sell, repair and check phones.
- Maintain clean work space.
- Manage supervise coworkers.
- Perform inventory and order as needed; cellphones, accessories, parts for repairs and SIM Cards.
- Reach out to existing and potential customers through call, emails and social media.
- Handled customers inquiries, complaints and returns professionally, ensuring a positive experience for all clients.
- Maintaining the technical expertise and product knowledge necessary to make sales.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Ability to be standing for long periods of time.
- Assisted in store merchandising, stocking shelves and setting up displays.
- Managed customer accounts and customer relationships.
Key Holder
Eureka Thrift
2021.01 - 2022.02
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Store opening and closing.
- Accurate Money Handling.
- Maintaining clean work area.
- Executed opening, closing and register functions to meet business requirements.
Education
High School Diploma - undefined
Servicio Nacional De Bachillerato En Linea
Cd. Juarez09.2021
Skills
- Stock management
- Cash handling
- Sales expertise
- Point of sale operation
- Complex Problem-solving
- Processing payments
- Visual merchandising
- Cash register operation
- Display building
- Opening and closing procedures
- Product merchandising
- Customer relationship management
- Social media engagement
- Returns and exchanges
- Exceptional customer service
- Microsoft Excel
- Microsoft outlook
- Listening and comprehension
LANGUAGES
Spanish - Native
English - Intermediate
Timeline
Teller
One Source Federal Credit Union
2025.04 - Current
Sales/Assistant manager
Smartphone Solutions
2023.11 - 2025.02
Cashier
EMEX Exchange House
2023.02 - 2023.11
Sales Manager
Smartphone Solutions
2022.02 - 2022.12
Key Holder
Eureka Thrift
2021.01 - 2022.02
High School Diploma - undefined
Servicio Nacional De Bachillerato En Linea