Robin Carmona
Mesa,AZ
Summary
Attentive Assistant Store Manager with 8 years of experience in the space of accomplishing in exceeding revenue and sales goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock shifts to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Recommends financial products and services to drive revenue and member loyalty. Persuasive communicator analytical in solving problems.
Overview
13
13
years of professional experience
Work History
Teller
Arizona Financial Credit Union
Phoenix, AZ
06.2024 - Current
- Processed member transactions accurately and efficiently.
- Provided exceptional service by assisting members with inquiries and account issues.
- Maintained knowledge of financial products to effectively recommend solutions to members.
- Educated members on self service options such as online/mobile banking, ATMs, etc.
- Completed account maintenance requests.
- Adheres to security guidelines such as BSA, CTR, SAR.
- Balanced cash drawer on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Worked with cross-functional teams to achieve goals.
- Printed debit/credit cards for members whose cards were either lost or compromised to fraud.
- Processed negotiable items such as checks throughout the day so the payment processing department can get those checks into members accounts in a timely manner.
Assistant Store Manager/ Stock Supervisor - Key Holder
Vans
Chandler, AZ/ Scottsdale, AZ
02.2015 - 10.2023
- Works closely with the store manager and all members of the management team to ensure day- to -day operations of the stockroom are being done including the process of shipment within 24 hours
- Ensures that all merchandise is represented on the sales floor and stocked to capacity within visual standards
- Assists with training store personnel on stockroom standards and maintenance
- Assists with the organization and execution of the sign kit including banners, window displays, and POP materials
- Ensures proper stockroom setup and maintenance and stockroom is neat, clean, and organized
- Assists with motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved
- Make sure all footwear and apparel consolidations (store to store transfers) were completed and sent out on time
- Lead stock, operations, and brand DOR (Division of Responsibility)
- Brand was leading footwear and apparel floor sets
- Ordering the correct graphics and signage if corporate didn’t send the correct ones
- Make visual decision’s if product that was called for was not on hand at the time of executing floor sets
- Changing and up keeping windows throughout the seasons to let customers know what product we are currently promoting
- Provide direct coaching, feedback, training and supervision of the associates, ensuring that all company policies and procedures are followed and in compliance
- Assist in managing expenses to maximize sales and profitability
- Inspire and model a consumer centric mindset by exemplifying selling behaviors through genuine interactions with customers for the teams to emulate.
Sales Associate/ Footwear Specialist
Under Armour Factory House
Chandler, AZ
03.2013 - 05.2016
- Help and assist customers to find the right product or shoe for whatever their need is
- Do size runs and fill product throughout the store
- Ring up customers using POS systems
- Back stock and organize extra product in the store and from box shipments
- Make sure that footwear is organized and presentable to customers as well as process any new shipment of footwear received as soon as possible
- Highest footwear penetration (18%) in the district beating out Anthem, Glendale, and Las Vegas stores.
Education
Associates Degree -
Chandler-Gilbert Community College
High School Diploma -
Hamilton High School
Chandler, AZSkills
- Loss Prevention
- Store Organization
- Stock Management
- Pricing and Markdowns
- Staff Supervision
- Problem-Solving
- Financial product recommendation
- Strategic Merchandising
- Stock Rotations
- Time Management
- Attention to Detail
- Team Management
- Cash Auditing
- POS Systems
- Assignment Delegation
- Retail Operations
- Employee Coaching
- Customer Service and Engagement
- Account management
- Regulatory compliance
- Compliance adherence
- Fraud detection proficiency
References
- Jen Glen, Store Manager (Under Armour and Vans), 480-773-9804
- Jordan Delgadio, ASM/Store Manager (Vans), 480-388-9106
- Jessica Schwartz, Store Manager (Vans), 623-824-6306
- Jon Balsan, Store Manager (Under Armour), 623-910-6342
- Austin Mellis, Assistant Store Manager (Vans), 480-244-6218
- Kristen Sawyer, ASM/Store Manager (Vans), 480-227-6672
- Markisha Brown, Branch Manager (AZFCU), 602-919-2152
- Christina Hanson, Service Manager (AZFCU), 480-486-2152
Accomplishments
- Started at Chandler Fashion Center and was promoted to a full time ASM role at Scottsdale Fashion Square.
- Helped Scottsdale overtake Chandler as the second highest volume full price store in the AZ district consisting over 12 locations. Best year volume wise was 4.7 million dollars
- Consistently had the top 3 lowest shrink percentage in the district after every major inventory. Lowest shrink percentage I had a major role contributing to was -0.28%
- All consolidations (store to store transfers) consisting of footwear and apparel were always completed and sent to outlet stores on time. Or in most cases, shipped out early.
- Highest MLG survey score of 9.7 among all tellers for 2nd quarter of 2026.
- Highest overall scorecard result of 95.90% for 1st quarter of 2026.
- Highest number of referrals submitted among all tellers for 1st quarter of 2026.
Timeline
Teller
Arizona Financial Credit Union
06.2024 - Current
Assistant Store Manager/ Stock Supervisor - Key Holder
Vans
02.2015 - 10.2023
Sales Associate/ Footwear Specialist
Under Armour Factory House
03.2013 - 05.2016
High School Diploma -
Hamilton High School
Associates Degree -
Chandler-Gilbert Community College