Reanna Ramdeo
Toledo,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
03.2024 - Current
- Delivered tailored customer experiences, enhancing financial wellbeing and loyalty
- Processed diverse customer transactions, providing education on financial options
- Identified and referred banking opportunities during customer interactions
- Engaged customers in lobby, connecting them with relevant PNC products and services
- Applied product knowledge to solve customer issues efficiently
- Adhered to policies and procedures, ensuring accurate completion of teller and branch operations
- Focused on customer needs, creating customized solutions to enhance satisfaction
- Managed risks in alignment with PNC's Enterprise Risk Management Framework.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Retail Banker
Woodforest National Bank
02.2023 - 03.2024
- Process a variety of customer transactions accurately and efficiently in adherence to bank policies
- Perform opening, closing and branch servicing procedures such as vault audits, ordering cash and supplies, completing logs, reports, audits
- Maintaining and servicing automated teller machines
- Open and maintain CD's, consumer and business accounts
- Ensured customer satisfaction with patience and a positive attitude by addressing concerns, filing disputes and refer appropriate resolution
- Encouraged customers to be proactive with their banking, connecting them with account managers and loan officers
- Achieve personal sales and referral goals by identifying, marketing and cross selling banking product.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Identified and reported suspicious patterns of activity to reduce money laundering.
Mobile Expert
Metro By T-Mobile
12.2020 - 04.2021
- Maintained sound knowledge of company product suites
- Performed in-store product demonstrations at assigned events
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Upsold customers by recommending accessories and promotions to increase revenue
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Experience Representative
E-Networks Inc
05.2019 - 07.2020
- Resolved customers' issues related to purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Utilized telephone, online chat and email platforms to deliver outstanding customer service
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Trained new personnel regarding company operations, policies and services.
Retail Store Manager
T-Mobile
04.2021 - 10.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Conduct observations of store employees' customer interactions to provide feedback for development, training, and coaching.
- Address customer-related issues to enhance the customer experience aligned with T-Mobile brand expectations.
- Take ownership of store success, including employee needs, leadership, staffing, scheduling, labor control, marketing, and loss prevention.
- Monitor operational excellence by observing store functions, tracking sales and inventory, and implementing new programs and initiatives.
- Maintain a clean, organized store environment at all times.
- Recruit store employees passionate about customer relationships and the T-Mobile brand.
- Provide development, training, and mentoring to team members to foster customer loyalty and employee success.
- Lead by example by staying updated on products, services, and leadership best practices.
- Support team initiatives and foster an inclusive work environment.
- Drive overall productivity and operational efficiencies to minimize risk and protect store assets.
- Deliver financial results based on key performance indicators and manage store expenses.
- Implement personalized performance management plans and recognize achievements to invest in team success.
- Ensure store employees meet or exceed defined monthly success metrics.
- Achieve or surpass store sales goals.
Education
Google IT Support Professional Certificate -
Coursera
08.2022
Caribbean Advanced Proficiency Examinations - undefined
Saraswati Vidya Niketan - Cornelia Ida, Guyana
05.2018
High School Diploma - undefined
Saraswati Vidya Niketan - Cornelia Ida, Guyana
10.2017
Skills
- Organization
- Active Listening
- Critical Thinking
- Cash register operation
- Organization and Time Management
- Good Telephone Etiquette
- Written Communication
- Dependable and Responsible
- Positive Attitude
- Patience
- Problem Solving
- Collaboration
- Adaptability
- Purchase Orders
- Loss Prevention
Certification
- 2022-03-01, Google IT Certificate
- 2017-09-01, CSEC
- 2018-09-01, CAPE Year One
References
- Tomieka Wiley, Assistant branch Manager, Woodforest National Bank, 6146257624
- Melissa Tressler, Manager, Woodforest National Bank, 4198227064
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Teller
PNC Bank
03.2024 - Current
Retail Banker
Woodforest National Bank
02.2023 - 03.2024
Retail Store Manager
T-Mobile
04.2021 - 10.2021
Mobile Expert
Metro By T-Mobile
12.2020 - 04.2021
Customer Experience Representative
E-Networks Inc
05.2019 - 07.2020
Google IT Support Professional Certificate -
Coursera
Caribbean Advanced Proficiency Examinations - undefined
Saraswati Vidya Niketan - Cornelia Ida, Guyana
High School Diploma - undefined
Saraswati Vidya Niketan - Cornelia Ida, Guyana