Lucia Thornburg
Wimberley
Summary
Dedicated kennel technician with a proven track record at Dog Camp Pet Boarding, excelling in animal monitoring and customer service. Skilled in behavioral control and group management, I fostered a safe environment for pets while enhancing client satisfaction through exceptional care and communication. Adaptable and committed to maintaining an uplifting and efficient work place. Through my work with animals, I have learned to expect the unexpected and be ready to address high pressure situations at any point.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Dog Camp Pet Boarding
01.2023 - Current
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Followed pet care instructions for dietary needs and medication regimens.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supervised interactions between multiple dogs in socialization/play groups in order to manage behaviors and ensure the safety of all dogs involved.
Working Student
Bel Canto Farm
10.2024 - 01.2025
- Trained part-time help in livestock care and ranch operations.
- Rotated animals between grazing areas to provide enough access to food.
- Provided regular exercise for horses through hand walking, lunging, or riding in order to maintain fitness and overall wellbeing.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Removed droppings, weeds and litter from fields to promote optimal riding environment.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
Server
El Jardin Mexican Restaurant
10.2021 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Wimberley High School
Wimberley, TX05-2022
Skills
- Animal monitoring
- Kennel maintenance
- Behavioral control
- Group management
- Behavior observation
- Feeding
- Customer service
- Work prioritization
- Customer communication
- Adaptability
Timeline
Working Student
Bel Canto Farm
10.2024 - 01.2025
Kennel Technician
Dog Camp Pet Boarding
01.2023 - Current
Server
El Jardin Mexican Restaurant
10.2021 - 10.2022
High School Diploma -
Wimberley High School