Lucia Thorne
Agoura Hills,CA
Summary
Experienced Customer Service Representative with 3 years of providing guaranteed service at the highest standard. Thrives in fast-paced environments and adapts quickly. Demonstrates exemplary skills in multitasking, ensuring customer satisfaction, and effectively managing teams and crisis situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Tifa Chocolate & Gelato
Agoura Hills, CA
08.2022 - 12.2023
- Provided outstanding customer service and followed recipes to serve the best foods and beverages possible
- Monitored opening and closing shifts ran smoothly as shift lead
- Kept all utensils and work spaces clean and sanitized
- Ensured all items on floor were stocked to maintain fast, quality service
- Operated POS and cash register accurately, addressing customer needs immediately
- Assisted in training new employees and ensured high quality service
Cashier/Customer Service
DeLuca's Market
Boston, MA
04.2022 - 08.2022
- Stocked store shelves and end-caps with merchandise
- Bagged products for customers while engaging in cheerful conversation
- Assisted in training new employees in customer service excellence and usage of POS system
- Creation and design of promotional signage, keeping customers informed of available products and pricing
- Balanced cash drawer at beginning and end of each shift
Editor-in-Chief
The Berkeley Beacon - Emerson College
Boston, MA
12.2021 - 06.2022
- Managed team of editors, writers, and designers to produce high quality publications weekly
- Engaged with students on campus to ensure relevant content would be covered and reported on
- Negotiated for and managed a $40,000 budget within regulations and essential uses
- Reviewed content for quality while fact-checking and staying within ethical and legal guidelines
- Mentored junior staff members while providing crucial feedback on writing, editing, and design techniques
- Oversaw the entirety of the publication process from conception to final product
Education
Some College - Journalism
Emerson College
Boston, MA05.2022
High school diploma or GED -
Agoura High School
06.2020
Skills
- POS
- Customer service
- Hospitality
- Food handling and service
- Staff training
- Shift management
- Attention to detail
- Barista Experience
- Leadership
Certification
Food Handler Certification
Timeline
Barista
Tifa Chocolate & Gelato
08.2022 - 12.2023
Cashier/Customer Service
DeLuca's Market
04.2022 - 08.2022
Editor-in-Chief
The Berkeley Beacon - Emerson College
12.2021 - 06.2022
Some College - Journalism
Emerson College
High school diploma or GED -
Agoura High School