Lucia Villanueva
Douglas
Summary
Certified Pharmacy Technician with over 10 years of experience in retail pharmacies. Recognized for ability to efficiently dispense and package prescriptions with accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sierra Pharmacy and Compounding Lab
Sierra Vista
08.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders accurately.
- Processed insurance claims and resolved patient billing issues, ensuring timely access to medications.
- Entered patient profiles, billing information, and prescription orders into pharmacy software system, maintaining data integrity.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
Pharmacy Technician
CVS Pharmacy Inc.
Scottsdale
04.2020 - 06.2020
- Managed and organized incoming drug orders in a timely manner to ensure efficient pharmacy operations.
- Addressed customer service challenges to enhance overall satisfaction.
- Collected co-payments or full payments from customers.
Pharmacy Technician
CVS Pharmacy Inc.
Douglas
06.2016 - 11.2018
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Oversaw pharmacy operations to ensure high service quality and operational efficiency.
- Processed incoming drug orders.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Douglas Health Mart
Douglas
01.2013 - 06.2016
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity to prevent medication errors.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Prepared accurate bills for insurance companies to facilitate timely reimbursement.
Customer Service & Sales Representative
Act Call Center
Douglas
01.2012 - 04.2013
- Assisted potential customers by answering product and service questions; suggesting information about other products and services.
- Resolved product or service issues by clarifying customer complaints and determining the cause of problems.
Education
Pharmacy Technician Certificate -
Horizon HealthCare Institute
Sierra Vista, AZ01-2013
High School Diploma -
Douglas High School
Douglas, AZ01-2004
Skills
- Medication dispensing
- Retail pharmacy procedure
- Pharmacy law knowledge
- Drug labeling knowledge
- Data entry
- Word
- Internet
- Motivated self-starter
- Strong verbal communication
References
References available upon request.
Languages
English
Professional
Spanish
Professional
Certification
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
Sierra Pharmacy and Compounding Lab
08.2023 - Current
Pharmacy Technician
CVS Pharmacy Inc.
04.2020 - 06.2020
Pharmacy Technician
CVS Pharmacy Inc.
06.2016 - 11.2018
Pharmacy Technician
Douglas Health Mart
01.2013 - 06.2016
Customer Service & Sales Representative
Act Call Center
01.2012 - 04.2013
Pharmacy Technician Certificate -
Horizon HealthCare Institute
High School Diploma -
Douglas High School