Luciana Guerrero
Orlando,FL
Summary
Dynamic professional with a proven track record at Quick Air USA, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and developed strong staff relationships. Skilled in money handling and decision-making, fostering a positive environment that drives success and engagement.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Quick Air USA
02.2024 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Preschool Teacher
Primrose Schools of Lakenona
06.2022 - 02.2024
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Preschool Teacher
Chai Center Chabad
07.2021 - 06.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Education
Associate of Arts - Business
Valencia College
Orlando, FL05-2026
High School Diploma -
Majory Stoneman Douglas
Parkland, FL06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
- First Aid/CPR Certified
Timeline
Assistant Manager
Quick Air USA
02.2024 - Current
Preschool Teacher
Primrose Schools of Lakenona
06.2022 - 02.2024
Preschool Teacher
Chai Center Chabad
07.2021 - 06.2022
Associate of Arts - Business
Valencia College
High School Diploma -
Majory Stoneman Douglas
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