Luciana Lantz
Docs Porchside
Augusta,GA
5
years of professional experience
Dynamic hospitality professional with a proven track record of delivering exceptional guest experiences in diverse settings. Expertise in customer service, conflict resolution, and effective multitasking within fast-paced environments enhances operational efficiency and guest satisfaction. A strong emphasis on teamwork and adaptability fosters seamless collaboration among staff, ensuring a welcoming atmosphere for all guests. Recognized for reliability, outstanding communication skills, and a consistently positive attitude that contributes to a thriving workplace culture.
Work History
Server/Bartender
1 Year 8 Months- Delivered exceptional customer service in high-volume dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Managed bar setup, restocking, and cleanup to support efficient shift operations.
- Monitored alcohol service to maintain responsible serving standards and guest safety.
- Served high customer volumes during special events, nights, and weekends.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
4 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Presented menu recommendations and communicated daily specials to support guest ordering decisions.
- Entered orders accurately through POS system and coordinated timing with kitchen staff.
- Delivered food and beverages efficiently while maintaining service standards and table organization.
- Resolved guest concerns professionally and escalated issues to management when needed.
- Maintained clean dining and common areas, following sanitation standards and safety procedures consistently.
Sales Associate
10 Months- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Collaborated with team members to achieve sales goals and optimize store layout.
- Maintained inventory accuracy through regular stock checks and organization.
- Monitored product displays for compliance with merchandising standards.
- Trained new associates on operational procedures and customer service best practices.
Server
4 Months- Navigated high-pressure situations while maintaining efficiency and service quality.
- Demonstrated initiative in managing tasks independently to achieve goals.
- Collaborated with colleagues to foster a supportive team environment.
- Adapted schedule to meet the demands of evening, weekend, and holiday work.
- Delivered attentive tableside service in fine dining setting, ensuring accurate order presentation and guest satisfaction.
- Recommended food and beverage pairings, applying menu knowledge to enhance guest experience.
Server/Host/Server Assistant
1 Year 4 Months- Managed multiple tables efficiently while maintaining attention to guest needs.
- Maintained knowledge of menu items to provide accurate recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on operational procedures and customer interaction techniques.
- Verified special dietary requests and modifications, reducing service errors and ensuring guest safety.
- Managed multiple tables simultaneously, sustaining consistency during high-volume service periods.
- Trained new servers on service sequence, menu details, and refined dining etiquette.
Cashier
6 Months- Processed customer transactions efficiently, ensuring accurate cash handling and register operation.
- Trained new staff on cash register operations and customer service protocols, fostering teamwork and efficiency.
- Assisted customers with menu selections, enhancing overall satisfaction and service experience.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
Education
High School Diploma
Skills
Relationship Building
Hospitality service expertise
Customer service
Time Management
Cleanliness standards
Customer Service
Teamwork
Professionalism
Verbal Communication
Problem Solving
Active Listening
Interpersonal Skills
Good Telephone Etiquette
Food safety practices
Self-Directed
Calm Under Pressure
Strong work ethic
Exceptional customer service
Guest engagement
Timeline
Server
Xanterra Travel Collection
04.2026 - 08.2026Read More
Server/Bartender
Docs Porchside
02.2025 - CurrentRead More
Sales Associate
Cudos2u
03.2024 - 01.2025Read More
Server
Cork And Flame/ INICIO
09.2023 - 01.2024Read More
Server/Host/Server Assistant
Cork And Flame
04.2022 - 08.2023Read More
Cashier
Dunkin Donuts
10.2021 - 04.2022Read More
Penn Foster Career School
High School Diploma
Read More