Summary
Overview
Work History
Education
Skills
Timeline
Generic
LUCIANA LLANA RIVERA

LUCIANA LLANA RIVERA

MIAMI

Summary

Proactive and bilingual professional with a track record of enhancing customer experiences at Italica Midtown by upselling products, leading to a significant sales increase. Demonstrates exceptional customer service and cash handling expertise, alongside a strong work ethic. Skilled in maintaining high productivity levels and excellent dining area standards.

Overview

4
4
years of professional experience

Work History

Server

Italica Midtown
07.2023 - Current

Worked with POS system to place orders, manage bills, and handle complimentary items.


Explained menu items and suggested appropriate options for food allergy concerns.


Increased sales significantly by upselling higher-end products to customers.


Bussed and reset tables to keep the dining room and work areas clean.



Busser

Bunbury Miami
09.2020 - 09.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

GED -

Facultad De Turismo Y Ambiente
Argentina Cordoba
12-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling expertise
  • Guest engagement
  • Food running
  • Inventory oversight
  • Bilingual
  • Organization and time management
  • Responsibility

Timeline

Server

Italica Midtown
07.2023 - Current

Busser

Bunbury Miami
09.2020 - 09.2021

GED -

Facultad De Turismo Y Ambiente
LUCIANA LLANA RIVERA