Luciana Martins De Araujo
Orlando,FL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Nord Holidays
08.2020 - 09.2021
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Calypso Cay Vacation Villas
03.2020 - 06.2020
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Banking Specialist
HSBC Bank
10.2011 - 02.2020
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.
Education
Bachelor of Science - Business Administration
UniDBSCO
Curitiba, Pr Brazil 12.2010
Skills
- Daily Facility Operations
- Linens and Toiletries
- Furnishings Updates
- Equipment Effectiveness
- Building Repairs and Renovations
- Performance Assessment
- Cleaning Practices
- Personnel Problem Management
- Facilities Inspection
- Quality Assessments
- Daily Progress Reports
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Housekeeping Supervisor
Nord Holidays
08.2020 - 09.2021
Housekeeping Supervisor
Calypso Cay Vacation Villas
03.2020 - 06.2020
Banking Specialist
HSBC Bank
10.2011 - 02.2020
Bachelor of Science - Business Administration
UniDBSCO
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