Luciana Merrett
Jpar Realty Group
San Antonio,TX
21
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Realtor
5 Years 8 Months- Negotiated contracts, ensuring favorable terms for clients while maintaining compliance.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Sales Specialist Keyholder
6 Years 2 Months- Cultivated strong customer relationships through personalized service and effective communication.
- Delivered product knowledge training to team members, enhancing overall sales effectiveness.
- Analyzed sales trends to identify opportunities for product assortment improvements.
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
Sales Associate
4 Years 3 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to execute promotional events, driving foot traffic and increasing sales.
- Analyzed customer feedback to identify trends and improve overall shopping experience.
- Maintained knowledge of current merchandise and seasonal promotions to effectively assist customers.
Education
Bachelor of Science - Communications
Skills
Market trend analysis
Contract negotiation
Tech-savvy mindset
Property marketing
Schedule coordination
Property valuation
Negotiation techniques
Client relations
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Realtor
Jpar Realty Group
05.2018 - 01.2024Read More
Sales Specialist Keyholder
Chico's FAS
01.2008 - 03.2014Read More
Sales Associate
Macy's
03.2003 - 06.2007Read More
FAAP - Fundação Armando Alvares Penteado
Bachelor of Science from Communications
Read More