Luciana Moreno Revilla
Woodbridge,VA
Summary
Talented Journalist knowledgeable about digital media. Shoots, writes and edits engaging productions for online consumption. Successful at creating unique pieces to weave compelling stories. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Plan Coordinator
RenovaSmiles
Alexandria, VA
02.2024 - Current
- Developed resources for patients to use in between appointments.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Assisted with training new staff members on their responsibilities at the front desk area.
Sales Associate
Forever 21
Woodbridge, VA
11.2023 - 07.2024
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Teacher
International Media Academia
Woodbridge, VA
11.2023 - 04.2024
- Designed assessments to monitor student progress in English language development.
- Adapted teaching methods based on each student's unique needs and abilities.
- Encouraged active participation in group discussions about literature.
- Provided feedback on written assignments submitted by students.
- Incorporated technology into daily lessons to enhance instruction.
Assistant Teacher
Maias Child care
Centreville, Virginia
10.2023 - 12.2023
- Cleaned classrooms and organized instruction materials in appropriate locations
- Developed and maintained consistent, positive relationships with children
- Helped to prepare and distribute materials for activities
- Led small group activities and discussions to help promote learning
- Tracked student attendance and reported absences and tardiness.
Au Pair
Au Pair in America
Bowie, Maryland
10.2022 - 09.2023
- Provided emotional support during challenging situations or difficult transitions
- Maintained a clean and orderly living environment for the children
- Organized activities to enhance children's physical, emotional, and social well-being.
Journalist Intern
TVU
Cochabamba, BO
09.2021 - 03.2022
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Gained experience in working in a fast-paced environment while meeting tight deadlines
- Conducted research on current events and topics of interest to readership base
- Organized data gathered from interviews into compelling narratives for publications.
Model
Praxis
Cochabamba, BO
05.2021 - 05.2021
- Maintained a positive attitude and excellent work ethic while interacting with clients, photographers, and other models
- Worked with hair and makeup artists to prepare for photoshoots or runway shows
- Possessed excellent communication skills when interacting with clients, photographers and stylists
- Ensured that makeup, hair and wardrobe were properly maintained throughout shoots.
Journalist
Bolivision
Cochabamba, BO
11.2020 - 04.2021
- Worked closely with photographers and videographers in the field
- Developed strong relationships with sources in order to obtain accurate information for stories
- Edited content for accuracy, clarity, grammar and style using AP Style guidelines
- Introduced fresh and new angles on previously-reported material to update and inform readers
- Collaborated with editors to develop story ideas and ensure all deadlines were met
- Utilized social media channels to promote stories and engage readers.
Customer Service Associate
Capresso
Cochabamba, BO
10.2018 - 02.2019
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
Education
Bachelor in Mass Communication and Journalism -
University of San Simon
Cochabamba, BO09.2022
High School Diploma -
Loyola
Cochabamba, BO11.2017
Skills
- Communicative
- Patient Care
- Administrative Support
- Child Protection
- Staff Management
- First Aid
- Guest Services
- Primary Care
- Early Childhood Education
- Marketing Materials
- Diversity and Inclusion
- Team Teaching and Collaboration
- Product Sales
- Appointment Scheduling
- Patient Care Coordination
- Office Administration
- Organizational standards
- New Hire Training
- Claims Processing
- Payment Collection
Personal Information
Title: Science Communicator
Languages
- Spanish, Native
- English, Fluent
References
Jamila Hymon, Host Mom, Au Pair In America, (301) 793-7616, jamilajohnsonhymon@outlook.com
Extracurricular Activities
Model United Nations (MUN) Gymnastics Team Bakery
Certification
- Praxis Spanish License
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Treatment Plan Coordinator
RenovaSmiles
02.2024 - Current
Sales Associate
Forever 21
11.2023 - 07.2024
Teacher
International Media Academia
11.2023 - 04.2024
Assistant Teacher
Maias Child care
10.2023 - 12.2023
Au Pair
Au Pair in America
10.2022 - 09.2023
Journalist Intern
TVU
09.2021 - 03.2022
Model
Praxis
05.2021 - 05.2021
Journalist
Bolivision
11.2020 - 04.2021
Customer Service Associate
Capresso
10.2018 - 02.2019
Bachelor in Mass Communication and Journalism -
University of San Simon
High School Diploma -
Loyola
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