Luciana Ruiz
Hialeah,Florida
Summary
Dedicated, hard working pharmacy technician. Senior in College. attending Miami Dade College pursuing a Pharmacist career. I am from Venezuela; Bilingual. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Humana
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
CVS Pharmacy
07.2022 - Current
- Maintained a high level of accuracy in filling prescriptions, resulting in a [x]% increase in accuracy
- Created and maintained a quality control checklist for each stock item and set up a stock checklist at each of our [100] locations
- Retained a [25]% accuracy rating by customers, resulting in an average of $[100k] in sales each year
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
- Increased the amount of money left on hand at the end of each shift by an average of $16.
Costumer Service/Customer Service Cashier
Navarro Discount Pharmacy
03.2021 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Crew member
LITTLE CAESARS PIZZA / ELCEE, INCORPORATED
07.2020 - 03.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a clean and safe work environment, resulting in a 80% reduction in complaints filed with management and a 69% increase in crew satisfaction
- Developed relationships with [x} new staff members, and assisted 17 existing staff members in their career development
- Provided customer service and was involved in training new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 80% annually.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL12.2024
Associate of arts -
Miami Dade College
Hialeah, Florida05.2023
Skills
- Customer service
- Food service
- Communication skills
- Restaurant experience
- Bilingual
- English
- Guest services
- Pharmacy technician experience
Timeline
Pharmacy Technician
Humana
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
07.2022 - Current
Costumer Service/Customer Service Cashier
Navarro Discount Pharmacy
03.2021 - 09.2023
Crew member
LITTLE CAESARS PIZZA / ELCEE, INCORPORATED
07.2020 - 03.2021
Associate of Science - Biology
Miami Dade College
Associate of arts -
Miami Dade College