Luciana Ruiz
Hialeah
Summary
Dedicated Pharmacy Technician with a strong work ethic and a passion for providing exceptional patient care. Currently managing two jobs while pursuing a full-time college education at Miami Dade College. Senior at Miami Dade College working towards an Associates degree in Biology to further my career as a pharmacist. Fluent in Spanish and English, bringing bilingual proficiency to effectively communicate with diverse patients. Highly skilled in assisting pharmacists with prescription preparation and meeting customer needs, prioritizing safety and maintaining excellent organizational skills. Experienced in coordinating with insurance providers, prescribers, and individuals to address any issues that may arise. Able to build strong relationships and multitask in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Outreach
DIRX Health Pharmacy
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Maintained a clean, organized workspace for maximum efficiency while processing mail orders daily.
- Collaborated with team members to ensure smooth workflow during busy periods and maintain high levels of productivity.
- Strengthened customer relationships through timely communication about order status updates, delays, or changes in availability.
- Ensured customer satisfaction by addressing and resolving order-related issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with mail orders.
Pharmacy Technician
CVS Pharmacy
07.2022 - Current
- Maintained a high level of accuracy in filling prescriptions, resulting in a [x]% increase in accuracy
- Created and maintained a quality control checklist for each stock item and set up a stock checklist at each of our [100] locations
- Retained a [25]% accuracy rating by customers, resulting in an average of $[100k] in sales each year
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
- Increased the amount of money left on hand at the end of each shift by an average of $16.
Pharmacy Technician
Humana/Center Well
08.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Costumer Service/Customer Service Cashier
Navarro Discount Pharmacy
03.2021 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Crew member
LITTLE CAESARS PIZZA / ELCEE, INCORPORATED
07.2020 - 03.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a clean and safe work environment, resulting in a 80% reduction in complaints filed with management and a 69% increase in crew satisfaction
- Developed relationships with [x} new staff members, and assisted 17 existing staff members in their career development
- Provided customer service and was involved in training new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 80% annually.
Education
Bachelor of Science - Biology
Miami Dade College
Miami, FL04-2025
Associate of Science - Biology
Miami Dade College
12.2024
Associate of Arts - Business
Miami Dade College
05.2023
High School Diploma -
Mater Lakes Academy
05-2021
Skills
- Customer service
- Communication skills
- Bilingual
- Problem-solving skills
- Guest services
- Customer satisfaction
- Teamwork and collaboration
- Pharmacy technician experience
- Clear communication
- Confidentiality and HIPAA
Timeline
Pharmacy Technician Outreach
DIRX Health Pharmacy
09.2024 - Current
Pharmacy Technician
Humana/Center Well
08.2023 - 09.2024
Pharmacy Technician
CVS Pharmacy
07.2022 - Current
Costumer Service/Customer Service Cashier
Navarro Discount Pharmacy
03.2021 - 09.2023
Crew member
LITTLE CAESARS PIZZA / ELCEE, INCORPORATED
07.2020 - 03.2021
Associate of Science - Biology
Miami Dade College
Associate of Arts - Business
Miami Dade College
High School Diploma -
Mater Lakes Academy
Bachelor of Science - Biology
Miami Dade College
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