Lucianne Jordan
Portland,OR
Summary
Results-driven professional with over 15 years of experience generating multi-million-dollar sales and revenue for various institutions. Expertise in lead generation, client relationship development, cold calling, prospecting, and data analysis ensures a strategic approach to achieving business objectives. Known for fostering collaboration and engagement while developing comprehensive solutions tailored to diverse client needs, facilitating high levels of client satisfaction and retention. A commitment to excellence drives continuous improvement and innovation in service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Stylist and Retail Sales
NORDSTROM
05.2025 - 05.2026
Adventure Sales Advisor
Airstream Adventures
Portland, OR
06.2020 - 09.2024
- Recognized for ascertaining the top 10% in sales nationally and as the highest rated sales agent nationally (currently) for exceptional customer service and performing comprehensive industry/market trend analysis
- Effectively manage over 1K leads, initiating communication with leads via daily communication, telephone calls, emails, and text messages, consistently maximizing lead conversion
- Provide a personable yet professional environment for clients and potential clients, developing rapport and a collaborative relationship
- Negotiate terms and agreements, creating mutually-beneficial and profitable contracts and terms in addition to continuously evaluating contract performance to provide appropriate recommendations
- Assess specific situations to ask the right closing questions and maximize timeliness throughout the closure of sales
- Develop and utilize solutions and strategies that continuously optimize and increase sales and professional relationships while utilizing CRM software to monitor sales performance
Agent
Altig AIL Insurance
Vancouver, WA
12.2019 - 06.2020
- Sold a myriad of life insurance policies to 200+ clients, evaluating individual clients’ needs and histories to offer appropriate insurance product recommendations
- Traveled to various client and other locations to create and maintain positive, effective relationships with 100’s of clients, serving as an effective representative of the organization
- Maintained up-to-date information concerning insurance products, effectively marketing these products to clients and understanding each client’s individual insurance needs, preferences, and financial needs
- Recognized as a top producer, generating thousands of dollars in revenue and exceeding institutional expectations, maintaining a robust book-of-business and consistent pipeline
- Conducted comprehensive needs assessments for clients to identify their insurance requirements and recommend appropriate coverage options
Leasing Agent
Cambridge Real Estate Services
Vancouver, WA
12.2015 - 12.2019
- Ensured that a 220 apartment community maintained maximum occupancy all year, serving as a proactive presence within the community and promoting high levels of tenant satisfaction
- Promptly addressed and resolved any and all tenant issues, liaising with vendors and tenants to perform root cause analysis and plan the appropriate solutions
- Utilized YARDI and Microsoft Office Suite for documentation and recordkeeping purposes, confirming that all tenant accounts were in the appropriate standing
- Collected various payments, providing 480+ tenants with payment options and plans to meet individuals’ needs and align with individuals’ unique financial situations
Assistant Property Manager
Invest West Management
Vancouver, WA
02.2014 - 12.2015
- Maintained accurate and up-to-date property records, including lease agreements, rental payments, and maintenance requests, using property management software
- Assisted in preparing monthly financial reports, including rent collection, expenses, and budget analysis, providing key insights to the property management team to maximize profits
- Supported marketing efforts by creating and updating 100+ of property listings, coordinating property showings, and conducting market research to identify rental trends and pricing strategies
- Assisted in resolving tenant disputes and conflicts, negotiating lease renewals and lease terminations
- Reconciled all security and bank deposits, confirming that all accounts affected were in the appropriate standing to ensure the financial integrity of all parties involved
Leasing Agent
Guardian Properties
Portland, OR
06.2012 - 12.2014
- Supported a tax credit property with over 200 apartments, performing individual financial reporting and data analysis, confirming that all financial calculations were accurate regarding resident qualifications
- Negotiated rent terms and payments with 400+ residents without sacrificing compliance with various regulations and standards
- Utilized Fair Housing Laws to inform contractual agreements, performing all contract documentation and communication of terms
- Addressed and resolved any and all issues and inquiries, ensuring that individuals received prompt, proactive service delivery
- Prepared and executed lease agreements, communicating terms and conditions to tenants and maintaining compliance with legal requirements and company policies
Skills
- Sales, Customer Service & Satisfaction, Revenue Generation, Upselling, Lead Generation, Prospecting, Negotiation, Client Relationship Development, Contract & Account Management, Data Analysis, Regulatory Compliance, Communication & Collaboration, Real Estate, Documentation & Records Management, Insurance, Solution Development, Conflict Management
- CRM Software, YARDI, Fair Housing Laws, Microsoft Office Suite
Certification
- Graduate of the Realtor Institute GRI
- Eckerd College, St. Petersburg, Florida Veterinary Technician
- Contractors License in Oregon
- Agent / Broker Real Estate Licenses Florida/Oregon
- Life Insurance License Oregon/Washington
Additional Experience
- Manager | Joe Kassab Jewelers
- Realtor, Broker/Owner | Century 21
- Realtor | Georgetown Realty
- Realtor | REMAX
Timeline
Personal Stylist and Retail Sales
NORDSTROM
05.2025 - 05.2026
Adventure Sales Advisor
Airstream Adventures
06.2020 - 09.2024
Agent
Altig AIL Insurance
12.2019 - 06.2020
Leasing Agent
Cambridge Real Estate Services
12.2015 - 12.2019
Assistant Property Manager
Invest West Management
02.2014 - 12.2015
Leasing Agent
Guardian Properties
06.2012 - 12.2014