Luciano Cutaj

• Streamlined communication between front-of-house staff and kitchen team members to minimize errors during order processing.
• Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
• Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
• Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.

Logistics Management:

- Orchestrated inbound and outbound shipments, ensuring seamless delivery and efficient handling of goods.
- Managed inventory levels, conducted regular audits, and implemented strategies to optimize stock storage.

- Fostered collaborative relationships with suppliers, carriers, and warehouse partners to streamline logistics operations.

Supply Chain Optimization:

- Identified cost-saving opportunities and implemented process improvements to enhance supply chain efficiency.
- Analyzed supply chain data to forecast demand accurately and proactively address potential challenges.
- Implemented best practices to reduce lead times and enhance overall operational efficiency.

Amazon Sales Operations:

- Strategically managed product listings on Amazon, focusing on content optimization and competitive pricing.
- Monitored sales performance metrics, analyzed trends, and devised strategies to increase sales revenue and profitability.
- Maintained up-to-date knowledge of Amazon policies, trends, and tools to capitalize on sales opportunities effectively.

Customer Service Excellence:

- Provided prompt and effective responses to customer inquiries, ensuring high levels of satisfaction and loyalty.
- Implemented customer feedback mechanisms to continuously improve the shopping experience and drive repeat business.

Cross-functional Collaboration:

- Collaborated closely with internal teams such as marketing, finance, and customer service to align strategies and achieve common goals.
- Established effective communication channels with external partners, including suppliers, carriers, and Amazon support teams.

• Assisted preparation of food plates, overseeing quality and appearance.
• Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Improved order accuracy with thorough review of each dish before serving to customers.
• Monitored food and beverage supplies, assisting with restocking when needed.