- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I like working with my hands and fixing things
- Gym Workouts
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
Luciano De Gaspari
Customer Service Representative
Brighton,US
Summary
Dynamic Customer Service Representative with a proven track record at Mosher Auto Body Repair, excelling in complaint resolution and active listening. Enhanced customer loyalty through effective problem-solving and collaboration, ensuring high satisfaction rates. Skilled in call management and adept at maintaining professionalism in high-pressure situations, fostering strong customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mosher Auto Body Repair
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Barron Collier High School
Naples, Florida05-2025
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Problem resolution
Critical thinking
Team collaboration
Computer proficiency
Scheduling
Interests
Timeline
Customer Service Representative
Mosher Auto Body Repair
06.2024 - Current
High School Diploma -
Barron Collier High School
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