Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Luciano Russo

Drexel Hill,PA

Summary

Dedicated worker with strong skills in customer service, team leadership, and adaptability. Enthusiastic leader known for delivering exceptional customer service and creating teamwork. Experienced in food safety, cleaning, and communication in a fast paced environment. Overall creating a positive work environment that supports team success.

Overview

2
2
years of professional experience

Work History

Shift Leader

Rita's Italian Ice
Drexel Hill, Pennsylvania
03.2025 - Current
  • Produced, maintained, and tracked all Italian ice to ensure quality and availability as opening manager.
  • Executed closing checklist procedures, including cash management, as closing manager.
  • Maintained clean, tidy, and well-stocked store to enhance customer experience.
  • Supervised treat team members in customer service, store cleanliness, and Italian ice maintenance to ensure operational efficiency.
  • Delivered excellent service to both customers and staff to create a positive environment.

Busser, Food Runner

Not Your Average Joes
Ardmore, Pennsylvania
08.2024 - 08.2025
  • Maintained cleanliness of dining areas and ensured tables were properly set.
  • Trained new bussers, contributing to a well-coordinated team environment.
  • Delivered food orders promptly to tables following restaurant standards.
  • Supported team in high-pressure situations during busy service periods.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Adapted to work in weather conditions such as rain and extreme temperatures.
  • Assisted bartenders, hosts, and servers during busy time periods.
  • Acquired foundational hosting knowledge to support guest service.

Busser

Anthony's Ristorante
Springfield, Pennsylvania
07.2024 - 11.2024
  • Maintained cleanliness of dining areas and ensured table settings were organized.
  • Conducted training for new busser hires.
  • Learned proper food boxing techniques and preparation of bread and water.
  • Assisted in cleaning tasks throughout front and back of house.
  • Learned proper table setting techniques.
  • Improved upon my customer service skills through direct interactions.

Education

Marketing

West Chester University of Pennsylvania
West Chester, PA
05-2030

High School Diploma -

Haverford High School
Haverford, PA
06-2026

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Food safety
  • Inventory management
  • Cash handling
  • Positive demeanor

Affiliations

  • Dancer, Movements in Motion - Havertown, PA (2019-2026)
  • Dancer, West Chester University Dance Company - West Chester, PA (2026-Present)
  • Dancer, Beat Addikts United - Glen Mills, PA (2024-2026)

Timeline

Shift Leader

Rita's Italian Ice
03.2025 - Current

Busser, Food Runner

Not Your Average Joes
08.2024 - 08.2025

Busser

Anthony's Ristorante
07.2024 - 11.2024

Marketing

West Chester University of Pennsylvania

High School Diploma -

Haverford High School
Luciano Russo