Luciano Zhangxie
EB Hotel Miami
MIRAMAR,FL
3
Languages
1
Certification
3
years of professional experience
Developed exceptional communication and relationship-building skills in collaborative environment. Adaptable and eager to transition into new field, leveraging ability to connect with diverse groups and manage multiple tasks. Focused on contributing to team success and fostering positive experiences.
Work History
Front Desk Agent
1 Year 2 Months- Greeted guests and processed check-ins, check-outs, and room assignments with consistent accuracy.
- Handled reservations, modifications, and cancellations while maintaining current room inventory and availability.
- Resolved guest inquiries and service issues promptly, coordinating with housekeeping and maintenance as needed.
- Managed phone calls, emails, and front desk correspondence using professional hotel service standards.
Membership Ambassador
1 Year 1 Month- Engaged with members to enhance satisfaction and retention.
- Assisted in onboarding new members, ensuring a smooth transition.
- Provided support during events, facilitating member interaction and engagement.
- Maintained accurate records of memberships and inquiries for efficient tracking.
Restaurant Waiter
9 Months- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu presentation and provided detailed descriptions of food and beverage options.
- Managed table assignments effectively to optimize service efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely order preparation and accurate delivery.
Education
GED
Skills
Goal oriented
Customer engagement
Brand awareness
CRM proficiency
Teamwork
Listening skills
Certification
- CPR
- Adobe Photoshop
- Adobe Illustrator
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
EB Hotel Miami
08.2025 - CurrentRead More
Membership Ambassador
BJ's Wholesale
08.2024 - 09.2025Read More
Restaurant Waiter
Hi Pot Miami
08.2023 - 05.2024Read More
Florida International University
GED
Read More