Lucilenny Guichardo
Bountiful
Summary
Experienced in managing daily operations within a retail environment, focusing on customer service and conflict resolution. Oversaw cash handling procedures, ensuring accuracy and compliance with financial protocols. Provided leadership during peak hours by motivating staff to achieve operational targets while maintaining a safe working environment. Implemented training programs for new employees, enhancing their understanding of store policies and customer service standards.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Panda Express
Bountiful
10.2020 - Current
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Mauricio Báez
Dominican Republic 07-2017
Skills
- Customer service
- Cash handling
- Inventory management
- Employee training
- Staff scheduling
- Conflict resolution
- Store organization
- Operations
Languages
Spanish
Native/ Bilingual
English
Limited
Accomplishments
- Pass my citizenship.
- meet all the target for 3 months in my store.
Courses
- Landmark course
- Communications courses
Timeline
Assistant Store Manager
Panda Express
10.2020 - Current
High School Diploma -
Mauricio Báez