Lucille Quinones-Cruz
NY
Summary
Innovative technology professional with extensive experience in the publication industry. Demonstrates expertise in enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from inception to completion, excels in problem-solving and possesses a strong ability to multitask across different departments. Adept at identifying opportunities for process improvement and implementing effective strategies to drive organizational success.
Overview
9
9
years of professional experience
Work History
Global Digital Intern
Ralph Lauren Corporation
- Retrieved and stored information in a database using SQL
- Executed SQL queries as well as designed and implemented stored procedures
- Worked closely with the senior developer to modify an employee customer search webpage
- Worked with peers to develop and present a marketing strategy for the fall Polo collection.
Senior Publication Tech Specialist
Benchmark Education Company
06.2019 - Current
- Provide ongoing support for end-users experiencing technical difficulties related to Woodwing software and integrated Adobe applications.
- Developed comprehensive training materials to educate staff on best practices.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Data Management Coordinator
Benchmark Education Company
01.2016 - 06.2019
- Responsible for publishing digital products through internal publishing system.
- Provided reports and analytics for digital assets.
- Worked closely with vendor to ensure timely receipt of digital products.
- Troubleshot and repaired broken digital products such as ebooks and webpages.
- Identified potential opportunities for process improvement within existing workflows through detailed analysis of current methods employed.
- Created custom reports using advanced spreadsheet functions to provide actionable insights for decision-makers.
- Coordinated efforts between IT department and business units to address specific needs.
- Assisted in the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition period.
Education
Bachelor of Arts - Mathematics
The College of New Rochelle
New Rochelle, NY05.2015
Skills
- Ability to work with operating systems such as Windows and Mac OSX
- Proficient in the use of Microsoft Office and Adobe applications
- Analytical Thinking
- Remote Technical Support
- Hardware and Software Configuration
- User Training
- Problem-Solving
- Multitasking Abilities
Relevant Course Experience
- Analyzed, manipulated, and processed data using Excel and SPSS
- Evaluated times series data to determine statistical relationships, draw conclusions and develop recommendations
- Prepared report analysis for data related findings
References
References furnished upon request.
Timeline
Senior Publication Tech Specialist
Benchmark Education Company
06.2019 - Current
Data Management Coordinator
Benchmark Education Company
01.2016 - 06.2019
Global Digital Intern
Ralph Lauren Corporation
Bachelor of Arts - Mathematics
The College of New Rochelle
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