Lucille Sprague
Cheslea,ME
Summary
Proven leader with extensive experience at Bayonet Point Surgery and Endoscopy Center , adept in program leadership and critical thinking. Excelled in enhancing policy procedures and team efficiency, demonstrating exceptional attention to detail and the ability to manage resources effectively. Achieved significant improvements in employee performance and program compliance, showcasing a commitment to results through strategic planning and evaluation.
Overview
28
28
years of professional experience
Work History
Business Office Manager
HCA- Bayonet Point Surgery and Endoscopy Center
Hudson, FL
01.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Receptionist
Bayonet Point Surgery & Endoscopy Center
Hudson, Fl
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
PCT/CNA
Bayonet Point Surgery & Endoscopy Center
Hudson, FL
02.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CNA- ICU Unit Secretary
Midcoast Hospital
Brunswick, ME
08.2021 - 12.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Transported patients between rooms and appointments or testing locations
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Program Leader
Progressive Housing Association
Bowdoin, ME
03.2006 - 12.2022
- Overseen group home with 3 intellectual disable behavioral adults with 12 staff.
- Coordinated daily activities through care plans and person centered meetings.
- Household responsibilities, grocery shopping, transportation, budgets, medication documentation and ordering, grounds up keep.
- Implemented programmatic changes in collaboration with Caseworkers, Doctors, and regulations of DHHS.
- Provided assistance in crisis intervention situations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Bi-weekly payroll and monthly billing reports
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified program obstacles and communicated possible impacts to team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Provided outstanding coaching to team 12 employees, which boosted morale within department.
EMT-Basic
Bowdoin Fire Dept
Bowdoin Center, ME
06.2001 - 03.2013
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assisted in removal of patients from hazardous or confined spaces.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Responded to calls swiftly, providing life-saving interventions.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
DSP/CRMA/CNA
Progressive Housing Association
Bowdoin Center, ME
04.1996 - 03.2006
- Maintained accurate documentation of medications and treatments on assigned residents.
- Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
- Assisted with returning, destroying and ordering medications.
- Audited for outdated medication and for shortage of medications or supplies.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Certified Nurse Assistance
Portland Adult Education
Portland, ME10.2017
No Degree - Management Skill Building
Androver College
Portland, ME05.2004
High School Diploma -
Brunswick High School
Brunswick, ME06.1990
Skills
- Policy and Procedure Improvement
- Critical Thinking
- Team Leadership
- Budgeting and Resource Management
- Program Leadership
- Monitoring and Evaluation (M&E)
- Good Judgment
- Employee Scheduling
- Attention to Detail
- Troubleshooting
Timeline
Business Office Manager
HCA- Bayonet Point Surgery and Endoscopy Center
01.2024 - Current
Receptionist
Bayonet Point Surgery & Endoscopy Center
10.2023 - Current
PCT/CNA
Bayonet Point Surgery & Endoscopy Center
02.2023 - Current
CNA- ICU Unit Secretary
Midcoast Hospital
08.2021 - 12.2022
Program Leader
Progressive Housing Association
03.2006 - 12.2022
EMT-Basic
Bowdoin Fire Dept
06.2001 - 03.2013
DSP/CRMA/CNA
Progressive Housing Association
04.1996 - 03.2006
No Degree - Certified Nurse Assistance
Portland Adult Education
No Degree - Management Skill Building
Androver College
High School Diploma -
Brunswick High School