Luci Mara Tavante Osborn
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Manager at Bakery/Deli, Cafeteria, Hot Food Depto
Bravo Supermarket
West Park, FL
06.2019 - Current
- Performed routine maintenance tasks on kitchen equipment such as cleaning grills or deep fryers.
- Worked collaboratively with other staff members in order to meet deadlines efficiently.
- Labeled containers with contents and date before storing them in refrigerators or freezers.
- Carried out daily inventory checks of supplies needed for hot food production.
- Provided customer service by answering questions about menu items or offering suggestions.
- Communicated effectively with coworkers regarding any changes in orders or requests from customers.
- Disposed of expired foods properly in accordance with health regulations.
- Inspected finished dishes for appearance and quality prior to serving.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Identified, troubleshot and resolved wide range of mechanical malfunctions and production concerns.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
POS Graduate Education - Education
JRFernandes
São Paulo Brasil 12-2013
Skills
- Performance Management
- Operations Management
- Strategic Planning
- Staff Development
- Staff Training and Development
- Complex Problem-Solving
- Verbal and written communication
- Budget Control
- Customer Relationship Management (CRM)
Timeline
Manager at Bakery/Deli, Cafeteria, Hot Food Depto
Bravo Supermarket
06.2019 - Current
POS Graduate Education - Education
JRFernandes