Lucina A. Castellanos
Amesbury,MA
Summary
Proven to excel in high-volume dining environments, I leveraged my exceptional communication and multitasking abilities at Casa Maria Taco and Tequila to enhance guest experiences. Skilled in customer service and hospitality, I efficiently managed reservations, seating arrangements, and guest inquiries, significantly contributing to the restaurant's welcoming atmosphere. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Casa Maria Taco and Tequila
Amesbury, MA
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
TECCA Conections Academy
Walpole, MA07.2027
Skills
- Customer Service
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Interactive communication skills
- Payment Processing
- Special requests handling
- Seating arrangements
- Guest Seating
- High-volume dining
- Warm and Friendly
- Teamwork and Collaboration
Timeline
Hostess
Casa Maria Taco and Tequila
03.2024 - Current
High School Diploma -
TECCA Conections Academy