Lucinda Chastain

• Reviewed claim outcomes and prepared detailed invoices for client companies following adjudication.

• Reviewed and filed fee petition to authorize payment for representative's contributions.

• Conducted thorough reviews of workers' compensation and state disability claims to confirm correctness of offset amounts.

• Managed communication with providers to obtain necessary medical records for patient care.

• Facilitated communication with Social Security to monitor and manage disability claim status effectively.

• Reviewed award letters from Social Security to confirm our claimant was paid correctly.

• Processed customer transactions efficiently and accurately, enhancing overall service quality.
• Assisted customers with account inquiries and resolved issues to ensure satisfaction.
• Maintained up-to-date knowledge of banking products and services to provide informed recommendations.
• Trained new staff on operational procedures and customer service standards for optimal performance.

• Assisted nurses with patient care, ensuring comfort and safety during daily activities.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained accurate patient records, contributing to comprehensive care documentation.
• Educated patients and families on health management and wellness practices.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Assisted in preparation and sterilization of dental instruments for patient procedures.
• Supported dentist during examinations and treatments, ensuring patient comfort and safety.
• Managed patient records, maintaining accuracy and confidentiality of sensitive information.
• Educated patients on oral hygiene practices and post-treatment care instructions.
• Coordinated scheduling of appointments to optimize office workflow and patient flow.