Summary
Work History
Education
Skills
Languages
Work Preference
Timeline
AssistantManager
Lucinda Hernandez

Lucinda Hernandez

Harvard,Illinois

Summary

Bilingual customer service professional with 23+ years of experience in the Healthcare field. Dedicated worker with excellent communication, time management and computer skills committed to balancing company goals while helping all customers

Work History

Patient Coverage Representative

Advocate Aurora Health
05 2023 - Current
  • Receives incoming calls from patients and business office team members to perform coverage updates.
  • answered 100+ calls a day while collaborated with team members to share best practices and improve overall team performance
  • Reduced average call handling time, ensuring prompt service to customers
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Administrative Assistant / RMA

Advocate Aurora Health
04 2021 - 04 2023
  • Delivered administrative support to physician practices aiding in quality healthcare services
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Lead Registered Medical Assistant

Addison Group, Advocates Children's Medical Group
12 2020 - 04 2021
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
  • Obtained patient medical histories for inclusion in records.
  • Performed general administrative duties, such as answering telephones, taking dictation and completing insurance forms.

Lead Phlebotomist

LabCorp
06 2019 - 11 2020
  • Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods
  • Drew blood from capillaries by dermal puncture,such as heel and finger stick methods

Certified medical Interpretor / RMA

Mercy Health Systems
04 2018 - 06 2019
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Enabled effective communication between doctors and patients with proficiency by interpreting medical information accurately.

Medical Call Center Representative

Illinois Bone And Joint Institute
07 2014 - 02 2018
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Streamlined call center operations by implementing efficient processes and procedures.

Office Manager's Assistant / RM

Spine And Joint Institute Of Racine
08 2012 - 07 2014
  • Provided Quality care to 32+ patients daily including vitals, monitoring and administering proper passive treatment to patients such as EMS, STS, US, M.T, Laser and Deep tissue massage
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Associates Degree -

Robert Morris University

Skills

    Remote Office Availability

    Fluent in Spanish

    Problem-solving skills

    Call center operations

Languages

Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Patient Coverage Representative

Advocate Aurora Health
05 2023 - Current

Administrative Assistant / RMA

Advocate Aurora Health
04 2021 - 04 2023

Lead Registered Medical Assistant

Addison Group, Advocates Children's Medical Group
12 2020 - 04 2021

Lead Phlebotomist

LabCorp
06 2019 - 11 2020

Certified medical Interpretor / RMA

Mercy Health Systems
04 2018 - 06 2019

Medical Call Center Representative

Illinois Bone And Joint Institute
07 2014 - 02 2018

Office Manager's Assistant / RM

Spine And Joint Institute Of Racine
08 2012 - 07 2014

Associates Degree -

Robert Morris University

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Lucinda Hernandez