Sheena Hutchins
Access Representative
Wheaton,IL
Summary
Sheena Hutchins an Innovative leader in merchandising & marketing, and customer experience advocate. Looking to maximize my abilities in customer service, patient access , sales and retention by utilizing my 24 years of experience and 1 1/2 year in the health care industry. I want to advance the customer and/or patience experience by showing innovation and strategic planning, prioritizing and exceeding customer and/or patient experiences. While maintaining a high level of character and integrity as a leader, I will foster authentic and successful business relationships internal and external
Overview
26
26
years of professional experience
Work History
Patient Coverage Representative
Advocate Health Care
08.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Access Specialist
Loyola University Medical Center
10.2021 - 07.2022
- Responsible for securing complete and accurate demographic and coverage information and is the source for all hospital and physician billing
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Sales Service Assistant
Xfinity Retail Store
07.2018 - 09.2021
- Greeting customers, responding to questions and concerns, improving engagement with merchandise products and services within store demonstration, while providing legendary customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales and Retention Representative
Xfinity Comcast
07.1997 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Psychology- clinical counseling
Colorado Christian University
Denver, CO05.2026
Associate of Arts - Fashion Merchandising
College of DuPage
Glen Ellyn, IL05.2017
Skills
- Insurance Company Knowledge
- Demographics Information
- Claims Handling and Coverage Verification
- Explaining Instructions
- Phone and Email Etiquette
- Verbal and Written Communication
- Punctual and Hardworking
- Team Leadership
- Solution Implementation
- Customer Satisfaction
- 50 WPM Typing Speed
- Patient Registration
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Patient Coverage Representative
Advocate Health Care
08.2022 - Current
Patient Access Specialist
Loyola University Medical Center
10.2021 - 07.2022
Sales Service Assistant
Xfinity Retail Store
07.2018 - 09.2021
Sales and Retention Representative
Xfinity Comcast
07.1997 - 10.2017
Bachelor of Science - Psychology- clinical counseling
Colorado Christian University
Associate of Arts - Fashion Merchandising
College of DuPage