Lucinda Lookabaugh
Dunbar Jewelers
Stafford Springs,CT
5
years of professional experience
Hardworking, dependable professional with over 8 years of experience across customer service, healthcare, and administrative roles. Known for being punctual, respectful, and a fast learner who brings positive energy to any team. Bilingual in English and Spanish, with strong communication skills and a natural ability to connect with people. Whether handling patient calls, assisting customers, or supporting office operations, I take pride in doing the job right and going the extra mile.
Work History
Sales Associate
2 Years 2 Months- Provide personalized service to customers selecting fine jewelry for special occasions
- Maintain detailed product knowledge to guide clients through purchases confidently
- Process sales transactions with accuracy and professionalism
- Ensure displays are visually appealing and merchandise is well-presented
- Communicate fluently in English and Spanish to assist a diverse clientele
Bilingual Patient Service Advisor
7 Months- Scheduled and confirmed appointments across multiple specialties including rheumatology and ENT
- Delivered courteous, empathetic phone support while maintaining HIPAA compliance
- Navigated Epic system to manage patient records and portals efficiently
- Collaborated with clinical teams to ensure smooth patient experiences
- Maintained a 100% call grading score through consistent quality and professionalism
Bilingual CSR (Remote)
2 Years 1 Month- Handled 40+ daily calls with professionalism and empathy
- Assisted customers with billing, service requests, and product selection
- Drafted clear, professional email correspondence with clients and internal teams
- Logged detailed notes for each interaction to ensure continuity and accuracy
- Demonstrated strong interpersonal skills in both customer interactions and team meetings
Administrative Office Assistant
6 Months- Created spreadsheets, notices, and presentations for management
- Scheduled events and filtered incoming calls and emails
- Communicated clearly and professionally with residents and staff
- Managed confidential documents and correspondence with discretion
- Provided translation support for Spanish-speaking residents
Education
Some college
Skills
Time Management
Problem Solving
Attention to Detail
Adaptability
Customer Service
Conflict Resolution
Organizational Skills
Inventory Management
Client Relations
Customer Retention
Data Entry
Emotional Intelligence
Timeline
Sales Associate
Dunbar Jewelers
06.2024 - CurrentRead More
Bilingual Patient Service Advisor
SouthCoast Health
11.2023 - 06.2024Read More
Bilingual CSR (Remote)
United Site Services
09.2021 - 10.2023Read More
Administrative Office Assistant
Hamilton Douglas Wade Apartments
02.2021 - 08.2021Read More
Bridgewater State University
Some college
Read More