Lucinda Macleod
Orange Park,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Server
Olive Garden Restaurant
Lake City, FL
03.2013 - 03.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
Guest Service Representative
Bienville Plantation
White Springs, FL
12.1999 - 12.2011
- Organized and supervised the daily operations of a guest service department.
- Developed and implemented guest service standards to ensure high levels of customer satisfaction.
- Supervised cleanliness of guest service areas before, during and after service.
- Lead team of guest service associates by providing guidance and support to ensure exceptional customer service.
- Trained, coached, and mentored new employees on guest service protocols.
Server
Marriott
Marco Island, FL
01.1995 - 12.1999
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Education
High School Diploma -
Grandville High School
Grandville, MISkills
- Excellent customer service skills
- Positive and professional
- Cash Handling
- Point of Sale (POS) system operations
- Strong Work Ethic
- Payment Processing
- Time management skills
Timeline
Server
Olive Garden Restaurant
03.2013 - 03.2020
Guest Service Representative
Bienville Plantation
12.1999 - 12.2011
Server
Marriott
01.1995 - 12.1999
High School Diploma -
Grandville High School
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