Lucinda white
Rochester,NY
Summary
Dedicated professional with a proven track record at Eagle Star Housing, excelling in case management and effective communication. Skilled in problem-solving and adaptable to diverse environments and personalities, I nurture strong relationships and create personalized service plans to meet clients needs, ensuring quality service and resident satisfaction. I'm Committed to continuous improvement and team collaboration.
Overview
2
2
years of professional experience
Work History
Lead Residential Living Specialist
Eagle Star Housing
10.2024 - Current
- Collaborated with team members to develop effective tenant support initiatives.
- Conducted needs assessments to tailor services for diverse resident populations.
- Followed all company policies and procedures to deliver quality work.
- welcome clients with empathy and conduct intake's to orient them to the facility
- De-escalate conflicts and maintain a professional friendly demeanor.
- Case management including creating service plans and weekly one on one sessions.
- Maintaining cleanliness work environment
- Monitoring medications, including prescribed controlled medications which including documenting medication counts, refills, and medication audits.
- Performing drug screens and random room checks.
Per Diem and Overnight Security
Spiritus Christi Prison Outreach
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Gowanda High School
Gowanda, NY06-2020
Skills
- Expert problem solving
- Analytical thinking
- Documentation management
- Adaptability
- Reliability
- Goal setting
- Idea development and brainstorming
- Team building
Timeline
Lead Residential Living Specialist
Eagle Star Housing
10.2024 - Current
Per Diem and Overnight Security
Spiritus Christi Prison Outreach
10.2023 - Current
High School Diploma -
Gowanda High School