Lucio Marquez- Castro
Summary
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Member Service.
Overview
2026
2026
years of professional experience
Work History
Front End Assistant
Costco
10.2024 - Current
- Executed daily merchandising tasks, ensuring products were well-displayed and accessible.
- Processed transactions efficiently at checkout, ensuring accuracy and customer satisfaction.
- Provided support in training new staff on operational procedures and customer service standards.
- Worked flexible schedule to meet business needs.
- Assisted customers with inquiries and product information, enhancing overall shopping experience.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed escalated customer complaints effectively, employing problem-solving skills to achieve positive outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Crew Member
Chipotle
2022 - 2024
- Prepared food items according to Chipotle's quality and safety standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided exceptional customer service by accurately taking orders and addressing customer inquiries.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Prepared products following restaurant, health, and safety standards and procedures.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Northern Highschool
Durham, NC06-2025
Skills
- Customer service
- Complaint handling
- Product knowledge
- Building rapport
- Assertiveness
- translation
- Fluent bilingualism
- Empathy and patience
Languages
Spanish
Native or Bilingual
Timeline
Front End Assistant
Costco
10.2024 - Current
Crew Member
Chipotle
2022 - 2024
High School Diploma -
Northern Highschool