Lucknerson Jean-Pierre
Charlotte,NC
Summary
Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance.
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Dual Assistant General Manager
Hilton Garden Inn Hotel
Pineville, NC
10.2020 - 12.2023
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service standards.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Coordinated marketing initiatives to promote hotel services, increasing local awareness and bookings.
- Managed budgeting processes, optimizing resource allocation for improved financial performance.
- Established quality control measures, enhancing guest satisfaction scores through consistent service delivery.
- Led cross-functional teams in executing special events, improving operational workflows and client engagement.
- Analyzed guest feedback data to identify trends and implement corrective actions for service improvements.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Implemented customer feedback system, leading to improved service offerings.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Dual Assistant General Manager
Hampton Inn By Hilton
Charlotte, NC
10.2020 - 12.2023
- Fostered a positive work environment by mentoring staff and encouraging professional development opportunities.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Enhanced operational efficiency by streamlining inventory management processes.
- Improved operational workflows, resulting in smoother running of establishment.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2016
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Budget control
- Business development
- Operations oversight
- Menu development
- Process improvement
- Workflow coordination
- Budgeting and cost control
- Training and development skill
- Teamwork and collaboration
- Customer service
- Staff hiring
Timeline
Dual Assistant General Manager
Hilton Garden Inn Hotel
10.2020 - 12.2023
Dual Assistant General Manager
Hampton Inn By Hilton
10.2020 - 12.2023
High School Diploma -
East Orange Campus High School