Jenny Getman
Hermosa,United States
Summary
Results-oriented Manager with extensive experience in operations coordination and strategic planning. Proven expertise in inventory management and team leadership drives productivity and efficiency. Skilled in communication and problem-solving, facilitating operational improvements and enhancing team collaboration.
Overview
23
23
years of professional experience
Work History
Dual Assistant General Manager
Hampton Inn & Suites/TRU by Hilton
Rapid City, SD
12.2025 - Current
- Managed daily hotel operations and ensured compliance with brand standards.
- Supervised front desk staff and coordinated guest check-in procedures.
- Resolved guest complaints and issues to enhance guest satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Oversaw housekeeping operations to ensure high cleanliness standards and guest comfort.
- Developed and implemented training programs for new team members.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in budgeting and monitored financial performance to support operational goals.
- Identified opportunities for cost savings and operational efficiency improvements.
- Monitored inventory levels and placed orders for new stock.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Performed administrative tasks such as filing paperwork, preparing documents.
Operation Manager - Guest Services Manager and Group Coordinator
Mt Rushmore KOA Resort and Lodge
Hill City, South Dakota
11.2021 - 11.2025
- Enhanced guest experience by efficiently managing a 62-room lodge, 410 RV sites, 60 cabins, tent sites, recreational activities, coffee shop, and two stores.
- Streamlined guest check-in processes to reduce wait times and enhance customer satisfaction ratings.
- Analyzed guest feedback to identify service gaps, implementing targeted improvements that significantly elevated service quality.
- Led cross-departmental collaboration to deliver exceptional guest services.
- Analyzed NPS scores to enhance customer experience and loyalty.
- Coordinated group bookings and events to ensure seamless execution and strengthen relationships with local vendors.
- Managed corporate event logistics to ensure seamless execution.
- Managed a team of 145, optimizing schedules and resources to improve operational efficiency.
- Streamlined new hire training, improving onboarding processes and system proficiency.
- Increased profitability through strategic planning, resource allocation and rate management.
Non-profit organizer
Non Denominational Group
Vancouver , British Columbia
06.2003 - 01.2023
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve project goals and address challenges in products and services.
- Supported and guided colleagues to enhance teamwork and promote a positive work environment.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Oversaw inventory management to ensure stock accuracy. and supplies to ensure materials were available.
- Completed day-to-day duties accurately and efficiently.
Marketing and Event Manager
Cabelas
Rapid City, SD
05.2019 - 11.2021
- Coordinated family events to boost community engagement and elevate brand visibility.
- Managed charitable donations to build local partnerships and strengthen corporate social responsibility initiatives.
- Managed budgets, tracking expenses and negotiating contracts with suppliers effectively.
- Facilitated communication between vendors and suppliers throughout event lifecycle.
- Led deli operations, optimizing inventory and staff schedules to support sales growth.
Tutor
Self Employed
, Canada
06.2010 - 05.2019
- Tutored students in grades 9-10, boosting grades by one letter in weeks through tailored strategies.
- Facilitated engaging tutoring sessions, improving student comprehension and retention.
- Assisted students in mastering challenging subjects, resulting in increased confidence and academic performance.
- Developed personalized lesson plans, addressing diverse student needs and promoting individual learning progress.
Wedding & event planner
LK Stroud
Chicago area
09.2004 - 06.2010
- Negotiated contracts with venues, caterers, and entertainment providers, securing favorable terms and pricing that enhanced overall event budgets.
- Managed vendor relationships, securing timely delivery of services and supplies to meet event needs.
- Cultivated vendor relationships to obtain discounts and special offers, maximizing value for clients.
- Conducted site visits to evaluate venue suitability and optimize layout options for successful events.
- Collaborated with clients to define event goals, themes, and requirements effectively.
- Developed detailed event timelines to streamline planning and execution processes.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Led team meetings to discuss event progress and address potential challenges.
- Created floor plans, seating arrangements, and other visuals for each event.
- Monitored guest satisfaction throughout events, addressing concerns promptly to ensure positive experiences.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Assisted in budget preparation and monitored expenses to maintain financial control throughout events.
Supervisor
The Bookshelf and coffee shop
09.2004 - 05.2010
- Supervised daily operations and staff activities in a busy coffee shop environment.
- Trained new employees on customer service and beverage preparation techniques.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Served as liaison between upper management and staff, ensuring effective communication and feedback flow.
- Executed communication goals to improve clarity and alignment across the organization.
- Coordinated engaging activities and daily schedules for children, creating a positive and supportive environment.
- Developed daily activity schedules, enhancing engagement and supporting improvements in children's social skills.
Telemarketer
Americall
Chicago area
09.2004 - 12.2004
- Conducted outbound calls to engage potential customers for service offerings.
- Explained product features and benefits to increase customer interest.
- Recorded customer responses and updated information in the database.
Education
Masters -
Media Graphic Arts & Design
Illinois City, IL09-2010
Bachelor -
Elementary Education
Chicago05-2010
Certification -
Psychology and Counseling
Chicago09-2006
Skills
- Guest services
- Event Coordination
- Vendor negotiation
- Operations management
- Inventory Management
- Budget management
- Resource Optimization
- Project planning
- Team Leadership
- Staff Training
- Client Satisfaction
- Time Management
- Problem Solving
- Safety procedures
- Adobe Photoshop
- Verbal and written communication
Timeline
Dual Assistant General Manager
Hampton Inn & Suites/TRU by Hilton
12.2025 - Current
Operation Manager - Guest Services Manager and Group Coordinator
Mt Rushmore KOA Resort and Lodge
11.2021 - 11.2025
Marketing and Event Manager
Cabelas
05.2019 - 11.2021
Tutor
Self Employed
06.2010 - 05.2019
Wedding & event planner
LK Stroud
09.2004 - 06.2010
Supervisor
The Bookshelf and coffee shop
09.2004 - 05.2010
Telemarketer
Americall
09.2004 - 12.2004
Non-profit organizer
Non Denominational Group
06.2003 - 01.2023
Masters -
Media Graphic Arts & Design
Bachelor -
Elementary Education
Certification -
Psychology and Counseling