Lucretia Laureda
Bay City,MI
Summary
Recognized for exceptional customer service and problem-solving abilities, I effectively resolved discrepancies while fostering team collaboration to ensure seamless operations and outstanding client experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Returns Specialist II
Benco Dental
09.2017 - 02.2025
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Increased productivity through streamlined processes and system efficiency.
- Provided documentation and calculations to support inventory distribution decisions.
- Maintained company processing standards across Numerous product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Christopher Columbus H.S.
Bronx,NY06-1985
Skills
- Shipping procedures
- Microsoft office
- Warehouse operations
- Compliance monitoring
- Shipping and receiving
- Workplace safety
- Refunds processing
- Customer relationship management
- Team collaboration
- Customer service orientation
- Problem-solving abilities
- Understanding customer needs
- Problem resolution
- Investigate claims
- Policies and procedures adherence
- Work prioritization
Timeline
Returns Specialist II
Benco Dental
09.2017 - 02.2025
High School Diploma -
Christopher Columbus H.S.