Lucretia Raglin
Conroe,TX
Summary
Dynamic Medical Office Secretary with a proven track record at Perri Dermatology PLLC, excelling in patient scheduling and insurance verification. Recognized for enhancing patient experiences and reducing wait times through strong organizational skills and effective communication. Committed to maintaining confidentiality and compliance with HIPAA regulations while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Medical Office Secretary
Perri Dermatology PLLC
Conroe, TX
10.2022 - Current
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Verified insurance benefits or eligibility and documented in Type system.
- Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
Billing Specialist
Central Healthcare Solutions
Spring, TX
06.2021 - 09.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced write-offs through effective collaboration with collections team.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
Medical Receptionist
Magnolia Family Medicine
Magnolia, TX
10.2019 - 05.2021
- Coordinated scheduling of patients, including check-in and check-out processes.
- Ensured accuracy of patient insurance, demographic, and health history for current information.
- Protected patient information through compliance with HIPAA and office protocols.
- Managed extensive call traffic, consistently upholding a courteous demeanor.
- Supported healthcare providers by managing administrative responsibilities.
- Verified insurance coverage to ensure accuracy in patient information.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced attendance rates by deploying multi-channel appointment reminders.
- Optimized collaboration between medical personnel, patients, and insurers to ensure efficient care delivery.
- Fostered welcoming environment, greeting patients warmly upon arrival
- Performed various administrative tasks by filing, copying and faxing documents
- Prepared and processed patient referrals and transfer request
- Streamlined office operations by managing schedules and payments.
Insurance Collection Specialist
Conversio Health
The Woodlands, TX
01.2017 - 09.2017
- Prepared comprehensive reports outlining collection activities and progress toward departmental objectives.
- Reduced aged receivables with diligent follow-up on outstanding insurance claims.
- Improved cash flow by efficiently managing outstanding accounts receivable balances.
- Enhanced claim resolution rates by promptly investigating and analyzing complex insurance collections cases.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring adherence within the team.
- Monitored insurance payment trends, identifying potential issues and proactively addressing them to prevent future delays in payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
Medical Receptionist/Billing Specialist
Avery Eye Clinic
Conroe, TX
10.2013 - 06.2016
- Managed patient appointments, including check-in and check-out processes.
- Verified insurance details, demographics, and health history to ensure updated records.
- Handled multi-line phone system efficiently.
- Stayed informed on changes in billing regulations to maintain compliance.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Researched and resolved billing discrepancies to enable accurate billing.
Education
Diploma - Medical Office Specialist
Texas School Of Business
Houston, TX05.2015
Skills
- ICD-10 coding
- Medicare/Medicaid
- Insurance verification
- Patient scheduling
- Appointment management
- Medical terminology
- Strong organizational skills
- Patient check-in
- Electronic health records
- Verbal and written communication
- Insurance authorizations
- Data entry
- Scheduling tests and procedures
- Multitasking Abilities
- Phone reception
- Medical billing codes
- Current procedural terminology (CPT)
- Medical records management
- HIPAA
- Professionalism
Timeline
Medical Office Secretary
Perri Dermatology PLLC
10.2022 - Current
Billing Specialist
Central Healthcare Solutions
06.2021 - 09.2022
Medical Receptionist
Magnolia Family Medicine
10.2019 - 05.2021
Insurance Collection Specialist
Conversio Health
01.2017 - 09.2017
Medical Receptionist/Billing Specialist
Avery Eye Clinic
10.2013 - 06.2016
Diploma - Medical Office Specialist
Texas School Of Business