Lucy Arzate
Miami,FL
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Accounting Admin Assistant
Bill Ussery Motors Group
12.2018 - Current
- Processed daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements of ODC checks.
- Maintained clean and organized filing system, entered data and completed other clerical tasks.
- Dispersed petty cash to employees and collected and managed receipts.
- Verified items billed against items ordered and reconciled differences through vendor statements.
- Applied proper codes to invoices, deposits, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Completed forms, reports, front office audits to quickly hand all documentation to management.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Care Representative
Bill Ussery Motors Group
01.2019 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of repairs, insurance process and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Clerical Support
- CDK Management Systems
- Accurate Recordkeeping and Reconciliation
- Accounting Codes
- Debt Collections
- Microsoft Excel
- Special Projects
- Computers and Technology
- Staff Orientation and Training
- External Audits
- Confidentiality and Data Protection
- Customer Relations and Communications
- Due Diligence
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Bill Ussery Motors Group
01.2019 - 03.2023
Accounting Admin Assistant
Bill Ussery Motors Group
12.2018 - Current
Some College (No Degree) -
Miami Dade College
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