Lucy Baggett
Bonita Springs
Summary
Dedicated and dependable administrative professional with 25 years of experience in long-term care, employee benefits administration, and resident services. Recognized for exceptional customer service, strong organizational skills, and the ability to build positive relationships with employees, residents, families, and healthcare professionals. Experienced in benefits administration, insurance coordination, retirement plans, office management, and confidential record keeping.
Overview
25
25
years of professional experience
Work History
Activity Director/Benefits Coordinator
The Manor Senior Living
Florence
03.2001 - 03.2026
- I was National Certified Activity Director for 22 years. I planned, organized, and directed monthly activity programs to meet the needs and interest of residents, participated in care plan meetings with residents and/or their family members, and kept documentation on each resident per SCDHEC for Assisted Living Residents.
- The last three years, I was Benefits Coordinator for all employees. I managed employee benefits programs, including health insurance, retirement plans, life insurance, disability coverage and handled changes or updates to employee benefits due to life events; guided employees through enrollment and helped them to understand their benefits, and ensured all forms and documents were completed on time; reconciled all invoices from insurance and retirement plan providers; maintained accurate employee benefits records; responded to employees' questions regarding benefits, coverages, and eligibility; and provided accurate and complete information about benefits, enrollment deadlines, and any changes to existing benefits.
Education
Some College (No Degree) -
Florence-Darlington Technical College
Florence, SCSkills
- Employee Benefits Administration
- Health Insurance and Retirement Administration
- Customer Service
- Administrative Support
- Office Management
- Microsoft Office, Paycom, QuickBooks
- Records Management
- Confidential Documentation
- Communication & Interpersonal Skills
- Time Management
- Problem Solving
- Organization & Attention to Detail
Timeline
Activity Director/Benefits Coordinator
The Manor Senior Living
03.2001 - 03.2026
Some College (No Degree) -
Florence-Darlington Technical College