Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lucy Chavez

Los Angeles,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
years of professional experience

Work History

Little Caesars Pizza

General Manager
05.2018 - 08.2023

Job overview

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Toyota Of Glendale

Service Representative
02.2022 - 03.2023

Job overview

  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Amazon

Amazon Shopper
03.2019 - 09.2020

Job overview

  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Chipotle Restaurant

Cashier
01.2019 - 05.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Maxine Waters Employment Preparation Center
Los Angeles, CA

GED
08.2024

University Overview

Skills

  • Sales Expertise
  • Microsoft Outlook
  • Customer Service
  • Staff Development
  • Sales Team Development
  • Calendar Management
  • Time Management

Timeline

Service Representative
Toyota Of Glendale
02.2022 - 03.2023
Amazon Shopper
Amazon
03.2019 - 09.2020
Cashier
Chipotle Restaurant
01.2019 - 05.2020
General Manager
Little Caesars Pizza
05.2018 - 08.2023
Maxine Waters Employment Preparation Center
GED