Hi, I’m
Lucy Cosme Vera
Orlando,FL
Summary
Critical thinking student offering solid skills in customer relations and multitasking abilities. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
3
years of professional experience
Work History
Edyth Bush InstituteWinter Park, FL
Administrative Assistant
09.2023 - Current
Job overview
- Manage database systems containing customer contact information.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcome visitors, answer phone calls and maintain front reception desk.
- Update contact lists regularly when changes occur in employee status or contact information.
- Organize both physical and digital files and update reports to coordinate project materials.
- Assistance with pre-workshop and post-workshop activities
The Borgen ProjectOrlando, FL
Journalist Intern
06.2023 - 08.2023
Job overview
- Gathered information and developed perspectives about news subjects through research, interviews and observation.
- Conducted research for stories and articles, utilizing various sources such as the internet, databases, and magazines.
- Revised work to meet editorial approval or fit time or space requirements.
- Managed personal fundraising campaign; raised over $500 in donations for The Borgen Project
- Called and emailed congressional leaders weekly
- Created social media content about The Borgen Project's efforts
Bacio Ice Cream ShopOrlando, FL
Senior Lead Member
01.2022 - 02.2023
Job overview
- Assisted with onboarding new employees by conducting orientation and job-specific training.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies
- Developed reports on the status of inventory items, such as quantity on hand and reorder points.
- Supervised and motivate staff members
- Closed and Opened store; key holder
Your PieOrlando, FL
Restaurant Team Member
04.2021 - 11.2021
Job overview
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Packaged and bagged cooked food and prepared items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials
Education
Rollins CollegeWinter Park, FL
Some College (No Degree) from Communications
University Overview
- Rollins Presidential Scholarship Recipient
- Florida Bright Futures Scholarship Recipient
- Critical Media and Cultural Studies Minor
- French Minor
Skills
- Proposal Writing
- Memo Preparation
- Quality Assurance
- Check Processing
- Data Entry
- Reception Oversight
- Clerical Support
- Report Writing
- Scheduling
- Digital Archiving
- Appointment Scheduling
- Research
- Typing Proficiency
- Coordination
- Multitasking and Prioritization
- Supervising Staff
Accomplishments
- 8 publications written for The Borgen Project Blog and Magazine
- Outreach Supervisor of FL Branch for A Loving Link; penpal program
- Participated in Youth Summit for political engagement within the Hispanic Community
- Head leader of the Student Committee for Crime and Public Safety
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Administrative Assistant
Edyth Bush Institute
09.2023 - Current
Journalist Intern
The Borgen Project
06.2023 - 08.2023
Senior Lead Member
Bacio Ice Cream Shop
01.2022 - 02.2023
Restaurant Team Member
Your Pie
04.2021 - 11.2021
Rollins College
Some College (No Degree) from Communications
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