Lucy Enriquez
MIDLAND,TX
Summary
Dynamic Pharmacy Technician at Albertsons Market with proven problem-solving skills and a commitment to patient confidentiality. Enhanced pharmacy workflow through meticulous pharmaceutical calculations and effective team collaboration, significantly reducing medication errors. Adept at insurance billing and inventory control, fostering positive relationships with customers while ensuring compliance with pharmacy laws.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Albertsons Market
Odessa, TX
01.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Give vaccine to patients.
- Help set up flu clinics and give vaccines.
Cosmetic Beauty Advisor
Walgreens
Midland, TX
08.2014 - 01.2015
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Implemented targeted marketing strategies to engage potential customers both online and in person.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
Carhop Server
Sonic
Clifton, TX
06.2009 - 05.2014
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
David’s
Clifton, TX
03.2009 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Odessa College
Odessa, TXDiploma -
Clifton High School
Clifton, TX05.2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Pharmaceutical calculations
- Pharmacy law compliance
- Interpreting orders
- Billing support
- Inventory tracking
- Resolving complaints
Certification
CPR
And I’m immunization pharmacy technician
Timeline
Pharmacy Technician
Albertsons Market
01.2015 - Current
Cosmetic Beauty Advisor
Walgreens
08.2014 - 01.2015
Carhop Server
Sonic
06.2009 - 05.2014
Cashier
David’s
03.2009 - 06.2009
Odessa College
Diploma -
Clifton High School