Lusnide Garner (Lucy)
Orlando
Summary
Customer Service & Sales Representative skilled in resolving issues, promoting products, and meeting sales targets. Reliable, adaptable, and committed to providing outstanding service that supports both customer satisfaction and company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Worldwide Flight Services
San Antonio
06.2023 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained inventory of office supplies and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Processed and issued paychecks and earnings statements.
- Onboarded new employees in time reporting and payroll systems.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Postal Service Employee
USPS
San Antonio
10.2024 - 09.2025
- Sorted incoming mail for efficient distribution to local routes.
- Operated postal delivery vehicles adhering to safety regulations.
- Assisted customers with inquiries and provided postal service information.
- Assisted customers with inquiries regarding postal services and products.
- Operated postal equipment including scales, sorting machines, and computers.
- Handled cash transactions for postage and retail services securely.
Operations Manager/Armed Security Officer
Allied Universal Security Services
San Antonio
10.2022 - 05.2023
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Ordered or requisitioned supplies or materials.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Developed successful resolutions for issues that arose during field operations.
- Estimated materials or worker requirements to complete jobs.
- Prepared and planned worksites to help jobs run smoothly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Human Resources Assistant
Amazon
San Antonio
06.2016 - 07.2017
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Investigated and reported on potential fraud cases.
- Developed risk mitigation strategies to reduce the likelihood of future fraud incidents.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
- Assisted in recruiting and onboarding new employees for various departments.
- Maintained employee records and updated HR databases regularly.
- Coordinated training sessions and employee development programs across teams.
- Responded to employee inquiries regarding policies and benefits effectively.
- Supported performance review processes by gathering feedback and documentation.
Education
Medical Assistant -
Lively Technical Center
Tallahassee, FLSome College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Inventory and supply management
- HIPAA compliance
- Specimens collection and processing
- Medical terminology
- Medical recordkeeping
- Insurance Verification
- Reliable and trustworthy
- Insurance billing
- Insurance claims management
- Proficiency in EMR Software (Experity)
- Drugs Inventory
- Medication Schedule Adherence
- Administering Medications
Personal Information
Certification
- CNA License
- Medical Assitant Training- 2019
- Florida Department of Health Certification
- Certified Medical Assistant (CMA)
- Level 2 and level Security License -2012-2023
Timeline
Postal Service Employee
USPS
10.2024 - 09.2025
Administrative Assistant
Worldwide Flight Services
06.2023 - Current
Operations Manager/Armed Security Officer
Allied Universal Security Services
10.2022 - 05.2023
Human Resources Assistant
Amazon
06.2016 - 07.2017
Medical Assistant -
Lively Technical Center
Some College (No Degree) -
San Antonio College