Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Gower

Utica,MI

Summary

Dynamic Shift Leader at Dairy Queen with proven expertise in employee training and customer service. Successfully enhanced operational efficiency through effective team building and problem-solving skills. Recognized for maintaining high standards of cleanliness and quality control, contributing to a positive dining experience and fostering strong customer relationships. Adaptable and committed to excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dairy Queen
49401 , MI
08.2024 - Current
  • Processed payments on cash register and counted back bills and change to patrons.
  • Tailored orders to address customer allergies and gluten concerns.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Restocked kitchen supplies, including food products and utensils.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stocked shelves and cases with new or transferred items.

Shift Leader

Dairy Queen
Shelby, MI
02.2022 - Current
  • Upheld company standards and compliance requirements for operations.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

Eishenhower Highschool
Utica, MI
06-2024

Some College (No Degree) - Early Education

Grand Valley State University
Allendale, MI

Skills

  • Employee training
  • Time management
  • Problem solving
  • Team building
  • Conflict resolution
  • Communication skills
  • Customer service
  • Multitasking Abilities
  • Idea development and brainstorming
  • Customer relationship management
  • Adaptability and flexibility
  • Flexible schedule

Timeline

Shift Leader

Dairy Queen
08.2024 - Current

Shift Leader

Dairy Queen
02.2022 - Current

Eishenhower Highschool

Some College (No Degree) - Early Education

Grand Valley State University

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Lucy Gower