Lucy Heckendorn
Lancaster,PA
Summary
I am hardworking, responsible and respectful. I accel at customer service and time management. I have experience working in and managing a food service establishment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Little Dippers Ice Cream
08.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff
- Monitored cash intake and deposit records,
- Completed regular inventory counts to verify stock levels.
- Mentored junior staff members in their professional development by offering guidance in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Barn Manager
Linden Hall School For Girls
08.2020 - 10.2023
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of 20 horses, paying attention to signs of concern.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Maintained pristine barn conditions, implementing rigorous cleaning and disinfection schedule.
Education
High School Diploma -
Hempfield High School
Landisville, PA05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Team motivation
- Time management
- Problem-solving
Timeline
Assistant Manager
Little Dippers Ice Cream
08.2024 - Current
Barn Manager
Linden Hall School For Girls
08.2020 - 10.2023
High School Diploma -
Hempfield High School
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