Lucy Hernandez
Fresno,CA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Planned Parenthood Mar Monte
Clovis, CA
12.2010 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
General Merchandise Associate / Cashier
Vallarta Supermarkets Inc.
Fresno, CA
12.2006 - 02.2011
- Completed efficient weekly pricing changes for general merchandise categories.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Rotated stock correctly to minimize spoilage and waste.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors.
- Updated merchandise pricing to match new values and special promotional rates.
Education
Certificate - Medical Assisting
MCed Career College
Fresno, CADiploma -
Washington Union High School
Fresno, CASkills
- Multi-line phone talent
- Money handling abilities
- Account management
- Professional telephone demeanor
- Medical terminology knowledge
- Route dispatch
Timeline
Patient Access Representative
Planned Parenthood Mar Monte
12.2010 - Current
General Merchandise Associate / Cashier
Vallarta Supermarkets Inc.
12.2006 - 02.2011
Certificate - Medical Assisting
MCed Career College
Diploma -
Washington Union High School