Lucy Hunter
Portsmouth
Summary
Compassionate professional with experience in case management and residential support. Known for effective client advocacy and conflict resolution skills, ensuring client safety and well-being while facilitating comprehensive service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Cardinal Treatment Center
Portsmouth, OH
12.2025 - Current
- Assessed client needs and developed personalized care plans to enhance service delivery.
- Coordinated resources and referrals to ensure comprehensive support for clients.
- Monitored client progress and adjusted treatment plans based on feedback and outcomes.
- Conducted regular case reviews to evaluate effectiveness of services provided.
- Provided crisis intervention support, ensuring timely resolution of urgent issues.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Lead Residential Support Staff
Cardinal Treatment Center
Portsmouth, OH
03.2024 - 12.2025
- Assisted residents with daily living activities to promote independence and well-being.
- Implemented therapeutic recreational activities to enhance social skills and community engagement.
- Monitored resident behavior and provided support during crises to ensure safety and stability.
- Documented resident progress and incidents in compliance with organizational protocols.
- Maintained a clean, safe environment by adhering to health and safety regulations.
- Participated in training sessions to improve knowledge of mental health support techniques.
- Supported staff in administrative tasks, enhancing overall operational efficiency within the center.
- Maintained accurate documentation of residents'' progress, communicating updates with families and other relevant parties as necessary.
Residential Support Staff Member
The Counseling Center
Franklin Furnace, OH
07.2023 - 11.2023
- Monitored client behavior and provided feedback to support positive interactions.
- Collaborated with team members to ensure a safe and supportive environment.
- Documented client progress and incidents accurately for reporting purposes.
- Maintained cleanliness and organization of communal areas to enhance comfort.
- Communicated effectively with clients, fostering trust and rapport.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
Education
High School Diploma -
Warren High School
Vincent, OHSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Positive attitude
- Client advocacy
Certification
- Certified Chemical Dependency Counseling Assistant
Timeline
Case Manager
Cardinal Treatment Center
12.2025 - Current
Lead Residential Support Staff
Cardinal Treatment Center
03.2024 - 12.2025
Residential Support Staff Member
The Counseling Center
07.2023 - 11.2023
High School Diploma -
Warren High School