Lucy Lopez
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enjoy being part of a team but can still work well independently.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Cashier
Hobby Lobby
Bakersfield, California
02.2026 - Current
- Processed customer transactions efficiently at Hobby Lobby checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained organized cash register area for optimal workflow.
- Handled returns and exchanges according to store policies.
- Trained new cashiers on procedures and customer service standards.
- Supported inventory management by restocking shelves as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stayed up-to-date on sales for the week to accurately apply discounts at register and keep customers informed
- Learned roles of other departments to provide coverage and keep store operational.
Front Desk
Char's Income Tax
Bakersfield, CA
02.2024 - 06.2025
- Answered inquiries from the public regarding services offered
- Receive and direct calls to appropriate staff
- Coordinated appointment scheduling to optimize staff availability
- Maintained tidy front desk area to create welcoming environment
- Organize and distribute incoming mail
- Dispatched documents via fax machine
- Inventory management for supplies/stationery
- Operate office machines/computers
Backroom Associate
SPARCC Treasure Chest
Sarasota, FL
10.2021 - 02.2024
- Organized merchandise in backroom for efficient access and inventory management.
- Managed cash transactions accurately at the register. and get deposits ready
- Operated cash register efficiently to process customer transactions. and help customers in the store
- Sorted and categorized donations of clothing and household items for effective distribution
- Work the register and help customers in the store
- Educate people on the organization's cause and the store's purpose
- Data entry (i.e., using Excel to input sales for the day, make notes of anything important that happened, etc.)
- Work with clients who go through the organization's programs in a sensitive manner
- Schedule appointments with clients and donors
- Data entry (i.e. using Excel to input sales for the day, make notes of anything important that happened, etc.)
- Prepare tax receipts for donors and send via mail
- Responded to email inquiries promptly and communicated relevant information to team members.
- Organized backroom merchandise for streamlined access and improved inventory management
- Answer phone calls and provide information on services, store hours, organization's mission, etc.
Barista/Manager
Sorrento Sweets
Sarasota, FL
10.2020 - 08.2021
- Provide top quality customer service/create hospitable environment
- Handled cash reconciliation and prepared deposits for end-of-day accounting
- Push sales/services
- Monitored and enforced safety protocols in the workplace
- Use POS system to process transactions
- Promoted sales and services to enhance customer experience and increase revenue
- Communicated with coworkers to provide seamless service and maintain high customer satisfaction
- Communicate effectively with coworkers to ensure the best service as possible each and every day
Sales Associate
Aeropostale
Bakersfield, CA
11.2019 - 01.2020
- Operated register, processed transactions, and ensured accurate checkouts
- Helped with exchanges, returns, Assisted customers with exchanges and returns to ensure satisfaction.
- Worked the register and checked out customers
- Facilitated exchanges and returns, enhancing customer satisfaction
- Kept merchandise stocked and organized
- Assisted customers with a positive attitude, fostering a welcoming shopping experience
- Counted money from the register
Education
High School Diploma -
Stockdale High School
Bakersfield, CA 08.2011 - 01.2015
Some College (No Degree) - Criminology
Eastern Michigan University
Ypsilanti, MISkills
- Front desk management
- Appointment scheduling
- Customer service
- POS system operation
- Cash handling
- Data entry
- Inventory management
- Process adherence
- Clerical support
- Effective communication
- Conflict resolution
- De-escalation
- Teamwork
- Training and development
- Attention to detail
- Professionalism
- Microsoft Word
- Clerical support
Timeline
Cashier
Hobby Lobby
02.2026 - Current
Front Desk
Char's Income Tax
02.2024 - 06.2025
Backroom Associate
SPARCC Treasure Chest
10.2021 - 02.2024
Barista/Manager
Sorrento Sweets
10.2020 - 08.2021
Sales Associate
Aeropostale
11.2019 - 01.2020
High School Diploma -
Stockdale High School
08.2011 - 01.2015
Some College (No Degree) - Criminology
Eastern Michigan University