Kiera Khuu
Westminster,CA
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at Gong Cha and other leading companies. Excelled in enhancing client satisfaction and streamlining front desk operations. Skilled in nail art techniques and adept at leveraging social media for brand growth. Increased repeat business through exceptional service and relationship-building.
Overview
6
6
years of professional experience
Work History
Cashier
Gong Cha
03.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Broadcaster
BigoLive Streaming App
04.2021 - 03.2022
- Managed editorial calendars effectively to ensure timely coverage of relevant events and stories.
- Worked closely with advertising partners to create custom content that seamlessly integrated into our programming schedule without compromising journalistic integrity.
- Coordinated live remote broadcasts, ensuring smooth transitions between studio and on-location reporting.
- Increased audience engagement by incorporating social media and interactive elements into broadcasts.
- Proactively pitched story ideas during editorial meetings, often resulting in assignments that showcased my unique perspective and expertise.
- Improved broadcast quality by staying up-to-date on industry advancements in audio-visual technology.
- Produced stories for broadcasting across TV, radio, and digital platforms.
- Built broadcast storylines to interest listeners and grow station audience.
Restaurant Waiter
Saigon Vegan Restaurants
03.2021 - 11.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
Nail Technician/Receptionist
Nail Bay
03.2022 - 03.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Cleaned and sanitized tools and equipment before each client.
- Designed creative nail art designs and patterns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma - Business Management
Westminster High School
Westminster, CA06.2018
Skills
- Customer Service
- Time Management
- Team Collaboration
- Client satisfaction
- Front Desk Management
- Health and Safety Regulations
- Nail art techniques
- catwalk, posing, photo editing, content creator
- knowledgeable about makeup and makeup products
- can live stream online sales as well as build personal brand
Timeline
Nail Technician/Receptionist
Nail Bay
03.2022 - 03.2024
Broadcaster
BigoLive Streaming App
04.2021 - 03.2022
Restaurant Waiter
Saigon Vegan Restaurants
03.2021 - 11.2021
Cashier
Gong Cha
03.2018 - 02.2020
High School Diploma - Business Management
Westminster High School