Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucy Mackey

Summary

Proven track record in enhancing customer loyalty and streamlining operations at The Ups Store 0837, showcasing strong customer service and time management skills. Excelled in training new staff and managing transactions with precision, significantly reducing reconciliation discrepancies. Demonstrated exceptional work ethic and empathy, achieving notable improvements in customer satisfaction.

Overview

2
2
years of professional experience

Work History

Cashier

The Ups Store 0837
07.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

BBA - Management

North Central College
30 N Brainard St, Naperville, IL 60540, United Sta
05.2025

Associate of Arts -

College of DuPage
425 Fawell Blvd, Glen Ellyn, IL 60137, United Stat
12.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Communication

Languages

English
Native or Bilingual

Timeline

Cashier

The Ups Store 0837
07.2022 - Current

BBA - Management

North Central College

Associate of Arts -

College of DuPage

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Lucy Mackey