Lucy Massari
Hamburg,US
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
3
3
years of professional experience
Work History
Team Member
Pure Roots
Hamburg, NY
11.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assembled food products according to company specifications and quality standards.
Barista/Cook
SPOT Coffee
Hamburg, US
06.2025 - 11.2025
- Maintained kitchen duties, and kept up with prep work.
- Handled cash transactions accurately and managed the register efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
BOH Certified Trainer
Chick-fil-A
Hamburg, US
06.2023 - 06.2025
- Maintained food quality and safety standards.
- Trained kitchen staff on food safety and sanitation practices.
- Monitored staff performance during shifts to ensure adherence to standards.
- Ensured proper use of kitchen equipment through effective demonstrations and guidance.
Team Member
Tony's Bayview Drive-In
Buffalo, US
03.2023 - 10.2023
- Provided customer service
- Cooked and prepared fryer, grill, and flattop foods.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
Education
Associate of Arts - Criminal Justice
ECC South Campus
Orchard Park, NY11-2026
High School -
West Senior High School
West Seneca, NY01.2024
Skills
- Cross-team collaboration and communication
- Cross-functional team leadership
- Improved prioritization of tasks
- Fast paced learner and worker
- Good customer service skills
- Outgoing and friendly worker
Accomplishments
- Completed Mount Mercy Leadership Program
Timeline
Team Member
Pure Roots
11.2025 - Current
Barista/Cook
SPOT Coffee
06.2025 - 11.2025
BOH Certified Trainer
Chick-fil-A
06.2023 - 06.2025
Team Member
Tony's Bayview Drive-In
03.2023 - 10.2023
Associate of Arts - Criminal Justice
ECC South Campus
High School -
West Senior High School