LUCY MILLER
Charlotte,NC
Summary
Experienced healthcare professional with expertise in coordinating unit operations, ensuring seamless workflow and task management. Utilizes effective communication and organizational skills to support team needs and goals. Knowledgeable in time management and resource allocation to enhance team performance.
Overview
11
11
years of professional experience
Work History
Unit Coordinator, Operating Room
Atrium Health - Mercy
Charlotte, NC
09.2021 - Current
- Coordinate surgical case scheduling and logistics, maximizing utilization and provider availability for 18 Operating Rooms.
- Thrive in a fast-paced environment, multitasking and communicating constantly with surgeons, clinical teams, and departments to ensure smooth workflows.
- Support daily operations through supply management and assistance with non-clinical projects.
- Support training and communication between interdisciplinary teams to optimize operations in a dynamic clinical setting.
Clinical Assistant
Physicians Plan - Weight Loss & Wellness
Charlotte, NC
02.2022 - 05.2024
- Conducted patient intake and nutritional counseling; promoted aesthetic and wellness services.
- Managed inventory, medication dispensing assistance, and clinic opening/closing as keyholder.
- Maintained patient scheduling and supported retention initiatives through ongoing communication.
Patient Access Registrar
Atrium Health - Mercy
Charlotte, NC
04.2019 - 09.2021
- Registered patients using EPIC and PowerChart; ensured accurate demographic and billing data.
- Increased Medicare Secondary Payer Questionnaire accuracy to over 90%.
- Provided compassionate, efficient patient support during surgical and outpatient registration.
Lead Teller
Wells Fargo & Company
Charlotte, NC
10.2017 - 04.2019
- Supervised teller staff, conducted audits, resolved cash discrepancies, and trained new hires.
- Fostered team atmosphere with tellers to enhance interactions with customers.
Teller
Wells Fargo & Company
Hickory, NC
02.2016 - 10.2017
- Assisted customers with account inquiries, resolving issues promptly to maintain satisfaction.
- Processed customer transactions efficiently and accurately, ensuring positive client experiences.
Health Assessment Specialist
HealthStat, Inc.
Charlotte, NC
11.2014 - 06.2015
- Traveled locally and nationally to deliver biometric screenings and health assessments for corporate wellness programs.
- Supported event logistics, client communication, and on-site setup while ensuring a high level of professionalism and service.
Education
Bachelor of Science - Health Promotion
Appalachian State University
Boone, NC05.2014
Skills
- Clinical Operations Coordination
- Skilled in Managing Scheduling Systems
- Customer & Patient Relations
- Collaborative Communication
- Effective Team Leadership
- Inventory & Resource Management
- Proficient in Microsoft Office
- Strong Organizational Skills
Timeline
Clinical Assistant
Physicians Plan - Weight Loss & Wellness
02.2022 - 05.2024
Unit Coordinator, Operating Room
Atrium Health - Mercy
09.2021 - Current
Patient Access Registrar
Atrium Health - Mercy
04.2019 - 09.2021
Lead Teller
Wells Fargo & Company
10.2017 - 04.2019
Teller
Wells Fargo & Company
02.2016 - 10.2017
Health Assessment Specialist
HealthStat, Inc.
11.2014 - 06.2015
Bachelor of Science - Health Promotion
Appalachian State University